Experienced Part Time Remote Customer Service Representative - Emergency Roadside Service

Join the arenaflex Team and Drive Your Career Forward!

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex is seeking an experienced Part Time Remote Customer Service Representative to join our team and provide exceptional service to our members during stressful situations.

About arenaflex

arenaflex is a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. With a rich history of innovation and a commitment to excellence, we're dedicated to helping our members enjoy life's journey through our various services. As a member of our team, you'll be part of a dynamic and inclusive environment that values diversity, equity, and inclusion.

Job Type and Schedule

This is a part-time remote position with flexible scheduling, including afternoon, evening, and weekend shifts. You'll have the opportunity to work from the comfort of your own home, with a competitive hourly rate and opportunities for overtime.

Primary Duties and Responsibilities

As a Part Time Remote Customer Service Representative, you'll be responsible for:

• Responding to member requests for emergency road service in a call center environment
• Obtaining information regarding the type of service required and providing basic information about Emergency Road Service benefits
• Performing geographical location spotting to determine potential service providers
• Communicating with contractors to provide information regarding member location, vehicle, and type of problem
• Entering data into our D2000 database and documenting all relevant details
• Notifying members of estimated time of arrival and name of contractor
• Recognizing, promoting, and processing membership sales opportunities
• Verifying completed status of calls and closing out on system

You'll Make a Difference by:

* Providing superior customer service during every member interaction

• Responding to a high volume of emergency road service requests in a call center environment
• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
• Analyzing member accounts to determine additional products and services that benefit the member
• Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion

We Offer:

* Full-time paid training beginning Thursday, March 20th, 2025

• Hours during virtual training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST
• Part-time afternoon, evening, weekend shifts available after training
• Voluntary overtime opportunities
• Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
• Performance-based incentives
• $250 Perfect Attendance bonus after 90-days of incident-free attendance
• Bi-lingual a plus - subsidy for bilingual skills (must be fluent in Spanish and English)
• Excellent and comprehensive benefits packages, including:

+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program

Requirements

To be successful in this role, you'll need:

• High school diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
• 6 months of customer service experience
• Providing customers service in a professional manner and de-escalating situations
• Accurately inputting information into various fields using a PC keyboard
• Navigating through a PC and/or automated processing system
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Performing mathematical calculations, including adding, subtracting, percentages, etc.
• Telephone etiquette
• Basic computer skills
• Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications, and more
• North American geographical relationships
• Road condition reporting terminology
• Strong communication skills demonstrated through the effective use of the Customer Interaction Model
• Strong interpersonal skills
• Strong written communications skills needed to respond in a professional manner to member/customer inquiries
• Effective listening skills
• Accurately enter information on a personal computer
• Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
• Represent the Customer Care Department in a professional and positive manner
• Maintain accurate records
• Understand, read, and reconcile payment history
• Read maps and use travel-related tools (i.e., directional cues)

Preferred Qualifications

* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses

• Experience in a call center environment, minimum 6 months
• Remote work experience
• Customer service environment experience
• Promoting arenaflex products and services
• Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment

You'll work in a temperature-controlled office environment with irregular hours to include various shifts, weekends, and/or holidays.

Why Join arenaflex?

* Become a part of something bigger - arenaflex is a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country

• Drive your career forward - with opportunities for growth and development, you'll be able to advance your career and achieve your goals
• Work with a dynamic and inclusive team - arenaflex values diversity, equity, and inclusion, and we're committed to creating a welcoming environment for all employees
• Enjoy a competitive compensation package - with a competitive hourly rate, performance-based incentives, and excellent benefits, you'll be rewarded for your hard work and dedication

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application today and join the arenaflex team! Apply Now

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Apply for this job