Experienced Healthcare Scheduler/Healthcare Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we are dedicated to providing exceptional healthcare services to our members, and we are seeking a highly skilled and motivated Healthcare Scheduler/Healthcare Customer Service Representative to join our team. As a key member of our remote call center, you will play a vital role in scheduling in-home health assessments for our members, providing top-notch customer service, and meeting daily goals.

About arenaflex

arenaflex is a leading healthcare organization that is committed to delivering high-quality services to our members. We believe in creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about making a difference in the lives of our members, and we are looking for like-minded individuals to join our mission.

Job Summary

As a Healthcare Scheduler/Healthcare Customer Service Representative, you will be responsible for scheduling in-home health assessments for our members, providing exceptional customer service, and meeting daily goals. You will work in a fast-paced remote call center environment, using your excellent communication and interpersonal skills to build strong relationships with our members. This is a temporary opportunity with a duration of 4 months, and we are seeking a highly motivated and results-driven individual to join our team.

Key Responsibilities

* Schedule in-home health assessments for our members, using your excellent communication and interpersonal skills to build strong relationships with our members

• Make outbound calls to 150-250 members per day, using a script or scripts to encourage members to accept the visit and enticing them to agree to a free benefit provider by their healthcare provider in the comfort of their home
• Communicate effectively with different departments via Webex, Outlook, and other tools
• Use Google Chrome and Google Maps to verify member eligibility and schedule appointments
• Multitask through various insurance portals to verify member eligibility and respond to emails and corrections in a timely manner
• Meet daily goals, including scheduling 1-2 visits per hour and maintaining a QA score of 95% or higher
• Maintain attendance for the first 90 days of employment and meet productivity standards, including making 100-200 outbound calls when manually dialing

Essential Qualifications

* High School diploma or equivalent

• 1-2 years of experience in customer service, sales, call center, and scheduling
• Strong customer service background and excellent communication and interpersonal skills
• Ability to multitask and problem-solve in a fast-paced environment
• Strong knowledge of Microsoft products, including Outlook and Google Chrome
• Sales experience and ability to meet daily goals
• Ability to work in a remote environment and maintain a high level of productivity

Preferred Qualifications

* Bilingual (Spanish or other languages)

• Experience working in a healthcare setting or with healthcare-related products
• Strong knowledge of Google Maps and other mapping tools
• Experience using Webex and other collaboration tools

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to multitask and problem-solve in a fast-paced environment
• Strong customer service background and sales experience
• Ability to work in a remote environment and maintain a high level of productivity
• Strong knowledge of Microsoft products, including Outlook and Google Chrome
• Ability to meet daily goals and maintain a QA score of 95% or higher

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Healthcare Scheduler/Healthcare Customer Service Representative, you will have the opportunity to:

• Develop your customer service and sales skills in a fast-paced remote call center environment
• Learn about healthcare services and products, and how to effectively communicate with members
• Work with a team of experienced professionals who are passionate about making a difference in the lives of our members
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a Healthcare Scheduler/Healthcare Customer Service Representative, you will work in a fast-paced remote call center environment, using your excellent communication and interpersonal skills to build strong relationships with our members. Our team is passionate about making a difference in the lives of our members, and we are looking for like-minded individuals to join our mission.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Opportunities for career growth and development
• Ongoing training and development programs
• Flexible work environment and remote work options
• Comprehensive benefits package, including health, dental, and vision insurance

How to Apply

If you are a motivated and results-driven individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex. Apply To This Job Apply for this job