Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a leading global digital business services company, as we continue to revolutionize the way businesses interact with their customers. At arenaflex, we pride ourselves on being a force for good in supporting our communities, clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a meaningful impact. We're seeking an experienced Healthcare Customer Service Representative to join our team and help us deliver exceptional customer experiences.
About arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Opportunity to work in a collaborative and engaging environment
- Chance to interact with people from all walks of life
- No two days will be the same
- Career growth opportunities and learning benefits
- Work environment and company culture highlights at arenaflex
Responsibilities
As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Connection Requirements: + Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Why Join arenaflex?
* We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
- We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
- We believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
- We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now to become a part of our arenaflex family! Apply To This Job Apply for this job