Experienced Customer Support Online Chat Specialist – Remote Contract Role at arenaflex

Unlock your potential with a new role at arenaflex as a Customer Support Online Chat Specialist. Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.

About arenaflex

arenaflex is a leading innovator in the tech industry, dedicated to creating cutting-edge solutions that transform the way people live and work. Our mission is to empower individuals and organizations to reach their full potential by providing exceptional products and services that make a meaningful impact. As a Customer Support Online Chat Specialist, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth.

The Role

We are seeking an experienced Customer Support Online Chat Specialist to join our team on a contract basis. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through our online chat platform. Your primary focus will be on answering live chat messages, resolving customer inquiries, and providing information to ensure a seamless user experience.

Key Responsibilities:

* Answer live chat messages and support the needs of our customers through our Intercom customer messaging platform in both English and either Spanish or Portuguese

• Collect and relay customer feedback to the rest of the arenaflex team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

What You'll Love:

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Mission:

This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives.

Growth:

You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our products.

Compensation:

We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.

Flexibility:

This is a remote contract role, so you can work from anywhere in the world.

What We're Looking For:

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Passion:

First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.

Experience:

We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are going to be in the trenches with you, but we'll want you to come in on day one with an idea of what to focus on and know your way around a start-up.

Aptitude for Learning:

We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements we should prioritize.

Essential Qualifications:

* A minimum of 3 years in Customer Support/Service

• Strong fluency in English and being Bilingual in Spanish and/or Portuguese
• Familiarity with the following software: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
• Coding knowledge is not required but is a plus
• A reliably strong internet connection (at least 10 MB/s) is necessary
• Flexibility to work various shifts, including evenings and weekends, if needed

Preferred Qualifications:

* Fluency in Polish, German, French, Italian, or Tagalog

• Experience with customer support software and tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

* Competitive compensation package

• Opportunity to work with a dynamic and innovative team
• Flexible work arrangements, including remote work options
• Professional development opportunities
• Collaborative and supportive work environment

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to connecting with you and exploring how you can contribute to our team's success.

Submit Your Application

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