Experienced Customer Support Executive - Arabic + Turkish Speaker

Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Support Executive to join our team. As a Customer Support Executive, you will play a vital role in providing exceptional support to our clients, ensuring their needs are met, and their issues are resolved efficiently. If you are a motivated and customer-focused individual with excellent communication skills in Arabic, Turkish, and English, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading company that values innovation, teamwork, and customer satisfaction. With a diverse team of over 2,100 employees from more than 100 nationalities, we have created a dynamic and inclusive work environment that fosters growth, learning, and development. Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we are now seeking a talented Customer Support Executive to join our team.

Your Role at arenaflex

As a Customer Support Executive, you will be responsible for providing exceptional support to our clients through various communication channels, including live chats, phone calls, and emails. You will work closely with our clients to understand their needs, resolve their issues, and provide them with a seamless experience. Your role will involve:

• Processing client requests and resolving issues via live chat, phone call, and email through our CRM system, ensuring accuracy and attention to detail.
• Escalating issues to the appropriate specialist when needed via Salesforce or Jira.
• Updating clients on their request statuses accordingly.
• Verifying documents submitted by clients on an hourly basis.
• Preparing and interpreting reports and documentation as required in the role with acceptable detail and accuracy.
• Understanding the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieving quarterly KPI targets set by the customer support manager.
• Performing other ad hoc tasks assigned by the customer support manager.

What Makes You a Great Fit

To succeed in this role, you will need to possess the following skills and qualifications:

• Minimum of 1 year of experience in a customer service-related role.
• Good communication skills in Arabic, Turkish, and English.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking capabilities.
• Customer service orientation.
• Bachelor's degree or diploma in business administration or a related field.
• Self-motivated and highly reliable personality.

What We Offer

As a valued member of our team, you can expect a range of benefits and opportunities, including:

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying

If you are selected to move forward in the application process, you can expect the following steps:

• First interview (up to 40 minutes).
• English Assessment (30 minutes).
• Written Capability Test (15 minutes).
• Verbal Capability Test (15 minutes).
• Final interview with your future team (1 hour).

Estimate Your Potential Income

Use our exclusive Southeast Asia tax calculator to estimate your potential income.

Sounds Like You? Apply Now!

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Note:

arenaflex occasionally amends or withdraws job postings and reserves the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply for this job