Experienced Customer Success Manager – Global Financial Services and Technology

We're on a mission to revolutionize the way people interact with financial markets, and we need a skilled Customer Success Manager to join our team at arenaflex, a fast-growing fintech company that's raised over $120 million in funding. This position offers a hybrid work model, combining remote work with time in our arenaflex office, and comes with an attractive salary and a range of benefits.

Who We Are

arenaflex is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services. Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors. We're passionate about open source contributions and community building, and we're committed to making a global difference in financial services and technology.

The arenaflex Team

We have 150+ globally distributed team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We're looking for candidates who share our passion for making a global difference in financial services and technology, and who are excited about the opportunity to join a hyper-growth company.

Your Role

As a Customer Success Manager at arenaflex, you'll be the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports arenaflex's B2B offerings, and you'll help customers to launch trading apps and open financial services to everyone on the planet.

Key Responsibilities

* Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.

• Ensure customer satisfaction, retention, and success.
• Manage escalations, internally and externally, with a focus on customer empathy.
• Maintain regular contact with customers to understand their business priorities, monitor their progress to achieving key results, and constantly identify and mitigate risk (relationship, commercial, etc.).
• Work with partners to accurately forecast growth, and to identify and monitor progress towards shared goals.
• Drive adoption of arenaflex features (new and existing) among our Live Partners.
• Identify and disseminate best practices and pitfalls.
• Represent the partner internally to ensure arenaflex across multiple groups (marketing, product, operations, etc.).
• Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles.
• Provide internal communication and reporting on overall account status, health, and risk.
• Develop a success strategy for ensuring customer success.
• Identify areas, and consider solutions for, improvement/optimization within arenaflex.
• Ad-hoc duties and responsibilities as assigned.

Essential Qualifications

* 4-6 years experience in a customer success role, managing customer relationships.

• US region hours.
• Understanding of and experience with key technology concepts, such as SaaS and APIs.
• Exposure to, or employment with, large and small companies.
• A dedicated interest in arenaflex's mission, to enable financial services access to everyone on the planet.
• Ability to work remotely and independently, and to self-manage time and obligations.
• Flexibility to jump in where/when needed to help drive arenaflex's growth.
• Desire to learn.
• Ability to manage customer relationships, across various sized companies.

Nice-to-Haves

* FinTech experience is a plus, especially with broker dealer business.

• Startup mindset for a fast-paced, high-growth environment.
• Experience working with international B2B clients.
• Multi-lingual in English, Spanish, and Portuguese.

How We Take Care of You

* Competitive Salary & Stock Options.

• Benefits: Health benefits start on day 1. In the US, this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month via a Brex Card.
• Work with awesome, hard-working people, super smart and cool clients, and innovative partners from around the world.

arenaflex is an Equal Opportunity Employer

We're proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Simple Application Process

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