Experienced Customer Service/Repair Representative – Digital Industries

At arenaflex, we're a pioneering technology leader with a rich history of innovation and a commitment to providing the best products for digital industries. With five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation, we continue to push the boundaries of what's possible. Our team is passionate about increasing energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers. We're now hiring an Experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support. If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you!

About the Role:

As an Experienced Customer Service/Repair Representative, you'll be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You'll work closely with customers, repair technicians, manufacturing, and logistics personnel to ensure seamless communication and timely resolution of issues.

Key Responsibilities:

* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)

• Request and enter required information per written process to execute repair
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs
• Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Qualifications:

* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments

• Proven experience in customer service, repair order management, and problem resolution activities
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in Microsoft Office, with experience in report writing and data analysis

Benefits:

* Competitive salary

• Comprehensive benefits package, including:

+ Dental insurance + Vision insurance + Health insurance + 401(k) plan

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

What We Offer:

* A dynamic and supportive work environment that encourages collaboration and innovation

• Opportunities for career growth and professional development, with a focus on employee development and succession planning
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan
• A competitive salary and bonus structure, with opportunities for performance-based incentives
• A flexible and remote work arrangement, with the option to work from home or in our office

How to Apply:

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex:

arenaflex is a Global Fortune 500 company and a pioneering technology leader with a rich history of innovation. With five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation, we continue to push the boundaries of what's possible. Our team is passionate about increasing energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodation during the application process, please let us know and we will do our best to support you.

Contact Information:

If you have any questions or would like more information about this role, please don't hesitate to contact us. We look forward to hearing from you! [insert contact information]

Apply Now:

Ready to take the next step in your career? Apply now to become an Experienced Customer Service/Repair Representative at arenaflex! Apply for this job