Experienced Customer Service Representative – Call Center Job at arenaflex in Cary

Job Summary:

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? Look no further! arenaflex, a leading technology and resource solutions provider, is seeking an experienced Customer Service Representative to join our team in Cary, NC. As a Customer Care Advocate, you will be the face of our company, providing top-notch support to clients who have or are looking to obtain a Life insurance policy through their employer. If you're a people person with excellent communication skills and a knack for problem-solving, we want to hear from you!

Key Job Details:

*

Location:

Remote (with occasional in-person training at our Cary, NC office)

Position:

Customer Service/Call Center Representative

Start Date:

Immediate openings available

Company:

arenaflex

Compensation:

A competitive salary

Job Description:

About arenaflex:

arenaflex is a technology and resource solutions provider driven to stand out. We are a women-owned business with a mission to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do, and find your passion at work.

Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Responding to customer requests via telephone, providing excellent service to firm's customers who have or are looking to obtain a Life insurance policy through their employer
• Processing transactions, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction
• Discussing various topics with customers, including:

+ Enrolling or changing their life insurance amount + Confirming or changing beneficiaries + Policy provisions (how policy works, exclusions, etc.) + Continuing coverage when retired or leaving employer + Status of customer requests + Billing inquiries

• Reporting to work in person during training (Monday-Thursday) and training virtually on Fridays
• Working from home with high-speed internet (500-650 kbps) and a quiet, secure workspace
• Using video during interviews, coaching, and virtual training
• Being flexible with shifts worked, which may change based on business needs
• Working during the hours of operation of Monday-Friday 8:00am-11:00pm EST

Requirements:

* High school diploma or equivalent required

• 1-3 years of experience in customer service or a related field preferred
• Ability to work under immediate supervision and report to an immediate supervisor
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• High-speed internet and a quiet, secure workspace required for remote work

Preferred Skills:

* Experience in the insurance industry or a related field

• Knowledge of life insurance policies and procedures
• Ability to work with diverse clients and handle sensitive information
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team

What We Offer:

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and diverse work environment
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and development opportunities

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

How to Apply:

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job