Experienced Customer Service Representative - Remote in Multiple Locations

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading organization in the healthcare industry, as a Customer Service Representative. In this role, you will be the face of arenaflex, providing top-notch support to our members and their healthcare providers. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic team that is making a real difference in people's lives.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Join our Team

We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. Our Contact Center Apprenticeship program is designed for individuals who are interested in developing new knowledge in the healthcare industry. Training classes start soon – apply today!

Primary Responsibilities

As a Customer Service Representative, you will be responsible for:

• Answering inbound phone calls while providing a high-quality patient/caller experience
• Reviewing patient liability questions and concerns
• Scheduling, rescheduling, and canceling appointments
• Performing referral coordination, including completing Open Referrals and/or referral tracking queue
• Working all assigned work timely according to department standards and documenting all actions in the system
• Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicating effectively and in a professional manner
• Processing all work-related responsibilities in an efficient, timely, and accurate manner
• Other duties as assigned

Required Qualifications

To be successful in this role, you will need:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a call center answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any 8-hour work shift between the hours of 6:30am – 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely.

Preferred Qualifications

While not required, previous experience using EPIC is a plus.

Telecommuting Requirements

As a remote employee, you will be required to:

• Have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

To succeed in this role, you will need:

• Time Management
• Attention to Detail
• Empathy
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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