Experienced Customer Service Representative – Sleep Therapy Inbound Call Center

Join arenaflex, a national leader in providing innovative solutions for patients with respiratory and sleep disorders, as a Customer Service Representative in our Sleep Central Inbound Call Center. This is an exciting opportunity to level up your career in a dynamic and supportive environment. As a key member of our team, you will play a vital role in delivering exceptional customer service to our patients, ensuring their comfort and productivity in managing their health and treatment at home.

About arenaflex

arenaflex is a pioneering company in the healthcare industry, dedicated to providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to take control of their health and treatment, and we are committed to making a positive impact on their lives. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career.

Overview and Responsibilities

We are seeking a dedicated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our team. As a key member of our Sleep Central Inbound Call Center, you will be responsible for providing exceptional customer service to our patients, addressing their questions and concerns, and ensuring their satisfaction with our products and services. Your primary responsibilities will include:

• Acting as a patient advocate to resolve questions or concerns
• Collecting patient, source information, and inputs data into e-Intake
• Completing thorough verification for products and services
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Developing and maintaining working knowledge of current products and services offered by arenaflex
• Making outbound calls as needed to collect patient data
• Managing all aspects of initial intake via high volume inbound phone calls
• Processing related patient paperwork if assigned
• Processing tickets to ensure timely fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment
• Providing education to patients and location employees on CPAP supplies
• Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Duties and Responsibilities

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Prompt and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent + One to three years of related prior work experience in a team-oriented environment + Experience in medical field and administrative record management + Strong customer service background

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Lift minimum of 10lbs

• Prompt and regular attendance is required
• Requires close vision to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

arenaflex Information

* Benefits: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

• Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

Simple Application Process

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