Experienced Customer Service Representative I - Operations and Facilities Management Department

At arenaflex, we are dedicated to providing exceptional customer service to our clients and stakeholders. As a Customer Service Representative I in the Operations and Facilities Management Department, you will be the first point of contact for our customers, providing accurate information and meeting their needs in a timely and professional manner. If you are a highly motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the industry, committed to delivering innovative solutions and exceptional customer experiences. Our team is passionate about making a positive impact, and we are seeking like-minded individuals to join our dynamic and inclusive community. At arenaflex, we value diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and empowered to succeed.

Job Summary

As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our clients and stakeholders, responding to their inquiries and resolving their issues in a timely and professional manner. You will be the first point of contact for our customers, and your role will be critical in ensuring that their needs are met and that they have a positive experience with arenaflex.

Key Responsibilities

* Receive, record, and distribute verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency

• Coordinate with other facilities units to ensure follow-up and completion of work orders assigned
• Responsible for the distribution of planned, limited, and emergency outages
• Provide customer service to walk-up customers as well as by phone and online work order submittal
• Maintain call quality by providing customers with accurate information in a timely and professional manner
• Provide tier-one customer service follow-up and ensures completion and close out of escalated service issues
• Issues University parking permits and U-Passes
• Distributes university-issued badges for Access Control
• Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation
• Provides data entry within multiple databases and systems supporting the Facilities Management department
• Maintains a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work

Working Conditions

* Job Location/Working Conditions: Normal office environment

• Ability to work flexible shifts
• Ability to sit or stand for extended periods of time
• Physical Effort: Typically sitting at a desk or table
• Equipment: Office equipment

Required Qualifications

* Education: High school diploma or equivalent high school certification or combination of education and/or experience

• Certifications: No specific certification is required for this position
• Work Experience: Relevant Experience (1 Year)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position

Preferred Qualifications

* Education: No additional education beyond what is stated in the Required Qualifications section

• Certifications: No additional certification beyond what is stated in the Required Qualifications section
• Work Experience: No additional work experience beyond what is stated in the Required Qualifications section
• Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems

Compensation and Benefits

* Salary Range: $17.03 - $24.61 / Hourly

• The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget
• Benefits Statement: Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Why Join arenaflex?

* arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion

• We offer a competitive salary and benefits package, including a defined contribution (403(b)) Retirement Savings Plan
• We provide opportunities for professional growth and development, including training and education programs
• We have a strong commitment to work-life balance, offering flexible scheduling and a supportive work environment
• We are a community of individuals who are passionate about making a positive impact and delivering exceptional customer experiences

How to Apply

If you are a highly motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the link below. Apply To This Job We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace where everyone feels welcome and empowered to succeed. Apply for this job