Experienced Full Stack Customer Service Representative – French Speaking – Web & Cloud Application Support
Are you a highly motivated and customer-centric individual with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong proficiency in French and a desire to work for a company that values diversity, inclusivity, and creativity? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative – French Speaking – Web & Cloud Application Support to join our dynamic team.
About arenaflex
arenaflex is a leading global company that specializes in creating innovative products and experiences for children and families. Our mission is to inspire and develop the builders of tomorrow, and we're committed to creating a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging. With a strong focus on customer satisfaction, we're looking for talented individuals who share our passion for delivering exceptional service and creating memorable experiences.
Job Summary
As a Full Stack Customer Service Representative – French Speaking – Web & Cloud Application Support, you will be responsible for providing premium customer service to our French-speaking customers across various channels, including phone, email, and live chat. You will work closely with our team to resolve customer inquiries, provide product information, and troubleshoot issues in a timely and professional manner. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.
Responsibilities
* Respond to inbound customer contacts in a lively, reliable, knowledgeable, and engaging way, using phone calls, email, and live chat.
- Read, write, and speak in French at a professional (fluent) working proficiency.
- Engage in both verbal and written communication, using technology to help customers, including Salesforce, the internet, digital knowledge bases, and troubleshooting guides.
- Provide excellent service to each customer, even in high-volume situations.
- Agree to the planned schedule, including all breaks, shift start times, and shift end times, which are scheduled around customer demand.
- Represent the arenaflex brand through our outstanding tone of voice.
- Agree to our confidentiality agreement.
- Meet performance expectations, including post-contact survey results and daily efficiency.
- Work on Black Friday and Cyber Monday to help our most dedicated fans, as well as scheduled key company holidays to support high volumes during our peak season.
Requirements
* 1+ year of experience in giving premium customer service and/or inbound sales, preferably in a retail environment.
- Strong proficiency in French, both written and spoken.
- Ability to work in a dynamic, fast-paced, one-team environment.
- Confidence to make your own judgments about what is right for your customer.
- Attention to detail and ability to multi-task and prioritize.
- Comfortable with virtual assessments, with access to a secure Wi-Fi network, and a private space to work remotely.
Preferred Qualifications
* Experience with Salesforce or similar CRM systems.
- Knowledge of web and cloud applications, including troubleshooting and technical support.
- Previous experience in a contact center or customer service environment.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
What We Offer
* Competitive salary, with the possibility for a retention bonus.
- A paid 6-week training program to set you up for success in delivering premium service to customers.
- Consistent performance support from your Team Leader.
- An opportunity to shop with our generous employee discount.
- A dynamic and inclusive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including family care leave, insurances, wellbeing initiatives, and a bonus scheme.
Work Environment and Culture
arenaflex is committed to creating a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging. Our team is passionate about delivering exceptional service and creating memorable experiences for our customers. We're a fast-paced and innovative company that values creativity, collaboration, and continuous learning.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training programs, including our 6-week training program for new hires, as well as ongoing training and development opportunities to help you succeed in your role. We also offer a comprehensive benefits package, including family care leave, insurances, wellbeing initiatives, and a bonus scheme.
How to Apply
If you're a motivated and customer-centric individual with a passion for delivering exceptional service in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you have any questions or concerns about our application process or equal employment opportunity policies, please don't hesitate to contact us.
Online Application Accessibility Statement
arenaflex is committed to making our online application process accessible to all candidates, including those with disabilities. If you require assistance with our online application process or need accommodations to complete the application, please contact our HR Service Desk at 1.860-763-7777, option #3.
Join the arenaflex Team Today!
Imagine building your dream career with a company that values diversity, inclusivity, and creativity. Join the arenaflex team today and become a vital part of our success story! Apply for this job