Experienced Customer Service Representative – Pet Care Industry

Join arenaflex, a leading online pet retailer, in shaping the future of customer service in the pet care industry. As an Experienced Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, driving business growth, and fostering a culture of collaboration and innovation. If you're passionate about pets, customer-centricity, and continuous learning, this role is perfect for you.

About arenaflex

arenaflex is revolutionizing the pet care industry by providing a seamless shopping experience for pet parents. Our mission is to make a difference in the lives of pets and their families by offering a wide range of high-quality products, exceptional customer service, and a commitment to innovation. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering results, growing professionally, and making a positive impact.

Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Engaging directly with customers who contact us for various topics, including product inquiries, order issues, and general customer support.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to growth and development.
• Engaging with teammates, direct managers, and other team members across various levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

Requirements

To succeed in this role, you will need:

• 2 years of customer service experience, preferably in a fast-paced environment.
• Excellent communication skills (written, verbal, and listening) in a written assessment.
• Ability to multi-task (e.g., maintaining a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Must bring proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Must be able to pass a background check.

Technical Requirements

To ensure a seamless customer experience, you will need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why arenaflex Customer Service?

At arenaflex, we believe that our Customer Service Representatives are the backbone of our business. That's why we offer:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from diverse backgrounds and walks of life, and we celebrate this diversity. As a Customer Service Representative, you will be empowered to bring your perspectives to deliver on our mission.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location. We offer ongoing training and development, resources, and opportunities to become your best.
• YOU CAN MAKE A DIFFERENCE: You will be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have access to ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, and more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflex team members who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Application Process

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job