Experienced Customer Service Representative Associate - Remote in arenaflex

Join arenaflex's dynamic team as a Customer Service Representative Associate, working remotely from the comfort of your own home. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our patients, providers, and other medical staff. If you're passionate about making a difference in people's lives and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're a culture guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

Working with arenaflex

As a Customer Service Representative Associate, you will work in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services. Your responsibilities will include:

• Accepting and directing all incoming calls into our computerized PBX system, answering 95% of calls in five rings or less
• Acting as a physician's answering service for arenaflex
• Documenting all calls with 100% accuracy
• Connecting personnel to callers as requested with 95% accuracy
• Adhering to phone scripting and relaying information telephonically with 95% accuracy
• Performing critical/emergency tasks according to department policy with 100% accuracy

Primary Responsibilities:

* Answering and directing incoming calls with accuracy and efficiency

• Providing exceptional customer service to patients, providers, and other medical staff
• Documenting all calls with 100% accuracy
• Connecting personnel to callers as requested
• Adhering to phone scripting and relaying information telephonically
• Performing critical/emergency tasks according to department policy

Required Qualifications:

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer problems
• 6+ months of experience working in a call center environment
• Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications
• Flexibility to work a full-time variable schedule, including days, evenings, nights, and weekends, including holidays to support our 24/7 business operations

Preferred Qualifications:

* 1+ years of experience working in a healthcare environment in a call center or front desk position

• Knowledge of insurance products

Telecommuting Requirements:

* Reside within a reasonable distance from arenaflex's office in Las Vegas, NV

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Oral and written communication skills

• Ability to demonstrate customer service and friendly telephone etiquette
• Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits:

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Nevada Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.

Why Join arenaflex?

* Make a difference in people's lives by delivering exceptional customer service

• Work in a dynamic and supportive team environment
• Enjoy comprehensive benefits and career development opportunities
• Be part of a culture guided by diversity and inclusion
• Have the flexibility to work remotely from the comfort of your own home

How to Apply:

If you're passionate about making a difference in people's lives and have a knack for problem-solving, we want to hear from you! Apply now to join arenaflex's dynamic team as a Customer Service Representative Associate. Apply To This Job

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job