Experienced Customer Service Representative – Remote Opportunity with arenaflex

Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive salary of $24/hour, this role offers a unique blend of flexibility, growth opportunities, and a chance to make a tangible difference in the lives of our customers.

About arenaflex

arenaflex is a leading player in the aviation industry, committed to providing exceptional service to our customers while fostering a culture of inclusivity and diversity. Our 20+ Representative Business Asset Groups are dedicated to connecting our colleagues to our customers, partners, networks, and investors, empowering them to reach their full potential and create a comprehensive workplace that addresses and exceeds the challenges of our diverse world.

Why You'll Love This Role

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling a wide range of tasks, and working collaboratively with our team to ensure seamless customer experiences. Some of the key responsibilities of this role include:

• Handling customer inquiries and resolving issues in a professional, courteous, and efficient manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler registration and front seat tasks, correcting oversold seat tasks, and issuing upgrades
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
• Performing traveler loading, including ticket lift and ticket lift/check
• Working entryway peruser/scanner and related tasks to include pre-boarding, observing/checking carryon items and departure line models
• Working jetways/spans for the purpose of boarding and deplaning travelers
• Making boarding and departure gate declarations
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining a schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage transfers at stands in the ticket counter area and activation stations
• Assisting travelers with self-service kiosk registration and baggage handling at ticket counters
• Operating lines at ticket counter stands and ticket counters
• Clearing/confirming international documents at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Assisting customers requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on site, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing interfacing traveler door information
• Providing quality customer service in a professional manner and according to American's standards
• Adhering to company policies, procedures, and performance guidelines
• Completing task-related stages of training
• Complying with federal laws (e.g. DOT, FAA, TSA)
• Utilizing various internal resources/frameworks including during customer interactions
• Wearing uniforms as required by company policy

What You'll Need for Success

To excel in this role, you will need:

• A bachelor's degree and prior professional training
• Bilingual language skills required in certain areas
• A valid driver's license as required by local authorities
• To meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• To obtain proper airport power and US Customs security identifications, if material
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• To be eligible to work in the U.S.

Preferred Qualifications

* Training and prior professional training

• Working knowledge of Sabre or other Traveler Service Frameworks
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family

From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered on connecting our colleagues to our customers, partners, networks, and investors, empowering them to reach their full potential and creating a comprehensive workplace that addresses and exceeds the challenges of our diverse world.

Is This the Role for You?

Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family and apply now! Apply To This Job Apply for this job