Experienced Customer & Membership Data Management Services Representative – arenaflex

Join arenaflex, a leading organization in the industry, as we seek a highly skilled and dedicated Customer & Membership Data Management Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership data, and ensuring a seamless experience for our members. If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative organization that is committed to delivering exceptional services to our members. We are a team of dedicated professionals who are passionate about making a difference in the lives of our members. Our organization is built on a foundation of trust, respect, and excellence, and we are seeking like-minded individuals to join our team.

Role Snapshot

*

Company:

arenaflex

Compensation:

A competitive salary

Position:

Customer & Membership Data Management Services Representative

Start Date:

Immediate openings available

Location:

Remote

Job Summary

We are seeking a highly skilled and dedicated Customer & Membership Data Management Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership data, and ensuring a seamless experience for our members. If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner

• Manage membership data, ensuring accuracy and completeness of records
• Process membership applications, payments, and other related tasks
• Develop and implement a positive and inclusive membership application and fee intake process that informs and welcomes parents
• Create and provide communication materials to parents, school or community members/organizations
• Type correspondence and spreadsheets, maintain accurate computer records and generate reports
• Monitor and manage the flow of pedestrian traffic entering and leaving the building, with special attention to safety at all times
• Perform other related duties as assigned

Requirements

* 21+ years or older

• College or Degree (Associates/BA) preferred
• Experience working with children, Boys & Girls Club experience a plus++
• Education background in computer and internet systems, data entry or other related field
• Strong Technical skills: proficient in MS Word, Excel, and Publisher; online registration portal process
• Strong communication skills, both verbal and written
• Demonstrates the ability to manage multiple tasks simultaneously
• Demonstrate ability in working with young people and parents
• Must possess necessary skills to properly instruct and guide youth
• Must be take initiative, be creative, resourceful, and motivated
• Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc.
• Visual acuity for accurate reading, typing, filing, and use of computer screen
• Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur
• Hearing is needed for purposes of business-related phone communications, public broadcasts, answering incoming calls, etc.
• Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for the preparation and takedown of special events
• Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies

Preferred Qualifications

* Bilingual Spanish a must

• Experience with Vision Member Tracking
• Knowledge of emergency procedures (Fire, crisis, etc.)
• Ability to develop and implement a positive and inclusive membership application and fee intake process

Skills and Competencies

* Strong customer service skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficient in MS Office and online registration portal process
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, offering opportunities for professional growth and advancement

• We provide a comprehensive training program to ensure our employees have the skills and knowledge needed to succeed in their roles
• arenaflex offers a competitive salary and benefits package, including 401(k) and paid time off

Work Environment and Company Culture

* arenaflex is a dynamic and innovative organization that is committed to delivering exceptional services to our members

• We are a team of dedicated professionals who are passionate about making a difference in the lives of our members
• Our organization is built on a foundation of trust, respect, and excellence, and we are seeking like-minded individuals to join our team
• We offer a collaborative and supportive work environment, with opportunities for professional growth and development

Compensation, Perks, and Benefits

* Competitive salary

• 401(k) plan
• Paid time off
• Comprehensive training program
• Opportunities for professional growth and advancement

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Application Question(s)

* Are you available Monday – Friday, 8:30am – 5:00pm (June – August)?

• Are you available Monday – Friday, 11:30pm – 6:30pm (September – June)?

Education

* High school or equivalent (Required)

Experience

* Data Entry: 2 years (Required)

• Customer service: 1 year (Required)
• Childcare/Family Engagement: 1 year (Required)
• Web-based Database management: 2 years (Required)

Language

* English (Required)

• Spanish (Required)

Ability to Commute

* Glen Cove, NY 11542 (Required)

Work Location

* In-person apply job! Apply for this job