Experienced Customer Education & Advocacy Program Specialist – Scaling Customer Success Programs
Join Our Team
At arenaflex, we're dedicated to empowering our customers to achieve their goals through innovative solutions and exceptional support. As a key member of our Customer Education & Advocacy team, you'll play a vital role in scaling our fast-growing programs and ensuring our customers receive the best possible experience.
About arenaflex
arenaflex is a leading provider of cutting-edge solutions for businesses and individuals alike. With a strong focus on customer-centricity, we strive to create products and services that meet the evolving needs of our users.
The Opportunity
We're looking for a highly skilled and experienced Program Manager to join our Customer Education & Advocacy team. As a key member of this team, you'll be responsible for building and maintaining our project management tool via Airtable, coordinating logistics for our instructor-led training program and voice of the customer events, and handling day-to-day logistics for Academy & Advocacy support.
Key Responsibilities
- Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
- Program Management: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
- Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
- Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes.
- Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
- Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
- Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.
About You
We're looking for a highly skilled and experienced Program Manager with the following qualifications:
- 3-5 years minimum experience in project management and scaling programs
- Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools
- Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs
- Ability to identify and implement process changes to increase efficiency across multiple programs
- Capable of adapting to changing priorities and working in a fast-paced, dynamic environment
- Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently
Our Values
At arenaflex, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
What We Offer
We offer a competitive salary range of $89,250 to $105,000, as well as a comprehensive benefits package, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend.
Equal Opportunity Employer
arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
How to Apply
If you're passionate about customer education and advocacy, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at arenaflex!
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