Experienced Full Stack Customer Service Representative – Hybrid Work Model for arenaflex

At arenaflex, we're on a mission to deliver innovative technology solutions that empower community banks and credit unions to provide exceptional user experiences to their customers and members. As a leading provider of digital banking and payments solutions, we're seeking a highly skilled and motivated Customer Service Representative to join our team. This role offers a unique opportunity to work in a hybrid work model, combining remote work with time in our office, and provides a competitive salary and benefits package.

About arenaflex

arenaflex is a leading provider of technology solutions for community banks and credit unions. Our best-in-class products are designed to help our clients provide enhanced and streamlined user experiences to their customers and members. We're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals who share our passion for innovation and customer satisfaction.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional service to our financial institution clients and their customers and members. You'll be responsible for assisting customers with a wide range of financial needs, resolving issues in a timely manner, and communicating effectively with our clients and their customers. This is a full-time position that requires a strong and diverse skillset, including customer service, multi-tasking, and problem-solving skills.

Key Responsibilities

* Provide assistance to financial institution clients and their customers and members, similar to an over-the-phone personal banker

• Assess the nature of questions or issues and resolve them in a timely manner, with guidance from our financial institution clients
• Verify customer and member information prior to performing any modifications or resets, according to the financial institution client's security requirements
• Communicate customer and member needs and expectations to the appropriate personnel and follow escalation procedures to ensure complex support issues are resolved
• Perform other job duties as assigned

Requirements

* At least 1 year of customer service experience

• Schedule Adherence is monitored; must be able to adhere to a published break and lunch schedule
• Proven ability to remain calm in stressful situations
• Comfortable navigating multiple systems while assisting customers and members
• Ability to communicate clearly and understandably
• Full-time candidates must be able to work a 363/24/7 call center schedule, including nights, weekends, and holidays
• Must be able to acquire (at their own cost) internet that can support a stable and consistent connection, with a minimum of 20 mbps download speed and 10 mbps upload speed

Preferred Qualifications

* Customer service and multi-tasking skills

• Ability to listen to and empathize with customers and members
• Ability to use the tools provided for first call resolution
• Self-developer, takes initiative on career path
• Experience in call center, bank, or credit union industries

What We Offer

* Competitive salary and benefits package

• Hybrid work model, combining remote work with time in our office
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Flexible scheduling and work-life balance

Why Join arenaflex?

At arenaflex, we pride ourselves on our commitment to our associates and our clients. We believe in creating a culture that values diversity, inclusion, and innovation, and we're looking for talented individuals who share our passion for customer satisfaction and excellence. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. Click the link below to submit your application, and we'll be in touch soon! Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

References

Visible links 1. https://careers.arenaflex.com/yourexperience#our-benefits-anchor 2. https://discover.arenaflex.com/corporate-sustainability Apply for this job