Quality Assurance Operational Excellence Analyst

Empowering lives, healing hearts, embracing future Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Quality Assurance Operational Excellence Analyst to join our dynamic team of trailblazers at BioScript Solutions, where innovation meets excellence. What we offer (and why you’ll love it here!): Epic Work-Life Balance: Flexible remote work options because we value your time and well-being. Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package. What & Where: Oakville, ON & Full-Time, Permanent Closing Date: June 2, 2026 Why BioScript Solutions? At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey? Your Mission: Supporting the development, implementation and continuous improvement of a process-based Quality Management System, including but not limited to. Assisting in the design, documentation, and optimization of operational processes using Lean and quality principles (process mapping, standardization, waste reduction Assisting, completing, and overseeing corrective action and root cause analysis. Assisting, completing, and overseeing improvement plan development and monitoring. Compiling and monitoring process performance data for improvement opportunities. Performing with risk assessments and monitoring mitigation plans. Supporting with management review preparation and execution. Leading operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement, and integrating these processes into a Quality Management System (QMS) framework. Collaborating with cross functional teams (Operations, IT, Pharmacy, Patient Programs) to ensure solutions are practical, scalable, and compliant. What You Bring to the Table: Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; and Qualifications: Education: Bachelor’s degree (or upcoming completion) in Computer Science, Engineering, Science, Health Sciences, Business, or a related field. An equivalent combination of education and relevant experience will be considered. Experience: 1–3 years of experience in one or more of the following: Quality assurance or quality systems Process improvement or operational excellence Data analysis, workflow automation, or technical operations. Skills: Foundational understanding of quality systems, process improvement, or Lean principles Strong analytical and problem-solving skills with the ability to translate data into actionable insights Experience with data tools or automation (e.g., Excel, Power BI, SQL, Python, VBA, Power Automate, or similar) is considered an asset Ability to document processes clearly and create work instructions, SOPs, and training materials Comfortable working in cross-functional, deadline-driven environments Excellent written and verbal communication skills Exposure to ISO 9001, GMP, or regulated healthcare environments Experience supporting audits, controls, or compliance activities Knowledge of pharmacy, patient support programs, or healthcare operations English proficiency is required for this position to effectively communicate with internal and external stakeholders. Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization Core Competencies: You thrive in a collaborative environment and bring positivity and enthusiasm to every project. Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders. We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected]. Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you! #IDNA Apply To This Job