Senior Onboarding Manager
About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: Reliable, high-quality data is the fuel that propels AI-powered data engineering. AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve. We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values. Location: Remote - US or Canada (candidates must be located in the EDT timezone)
About the Role
A strong onboarding experience, one that gets customers working with their own data, solving real business problems, and delivering value quickly, is critical to long-term retention and growth. As a Senior Onboarding Manager, you’ll play a pivotal role in setting our customers up for success from day one. You’ll partner closely with Sales, Solutions Architects, Professional Services, Training, and Support to guide customers through initial adoption and ensure a seamless transition into ongoing account ownership. This role reports to the Manager, Customer Activation & Onboarding and sits within our Customer Services team. What You’ll Do Own onboarding for dbt Labs’ largest and most strategic customers, driving early adoption and time-to-value Guide customers through account setup, aligning on goals, timelines, and best practices Build strong relationships with customer stakeholders, including senior executives Partner cross-functionally to deliver a cohesive, high-quality onboarding experience Help prospective customers determine the right onboarding and services approach Adapt and refine onboarding programs to meet regional and segment-specific needs Balance speed and scale while maintaining a high-touch, customer-centric experience What You Bring to the Role Project Management: You have strong organizational and project management skills, keeping timelines and stakeholders aligned Customer-Centric Focus: You focus on outcomes, not just activities, and consistently look for ways to improve the customer experience Technical Curiosity: You engage confidently with technical concepts and stakeholders, translating complexity into clear, actionable guidance Stakeholder Alignment: You build trust across both customer organizations and internal teams Ownership Mindset: You proactively identify risks, remove blockers, and drive issues to resolution without losing momentum What Makes You a Strong Fit Experience working effectively in a remote, distributed environment Strong cross-functional collaboration skills, you know how to align teams and move work forward Exceptional attention to detail and follow-through Confidence leading customer conversations, including with executive stakeholders Ability to manage multiple priorities in a fast-paced environment A thoughtful approach to scaling processes without sacrificing quality Proven experience leading customer onboarding, implementation, or activation programs, ideally for enterprise or strategic accounts Strong understanding of the customer lifecycle, from pre-sales through onboarding to steady-state success Ability to clearly articulate the value of services in accelerating customer outcomes What Will Make You Stand Out Experience with tools like Salesforce, Rocketlane, Omni, and Slack Familiarity with dbt or the modern data stack Understanding of how data teams operate and deliver value day-to-day Remote Hiring Process Interview with a Talent Acquisition Partner Hiring Manager Interview Project + Review Team Interviews with close stakeholders
Benefits
Unlimited vacation time with a culture that actively encourages time off 401k plan with 3% guaranteed company contribution Comprehensive healthcare coverage Generous paid parental leave Flexible stipends for: Health & Wellness Home Office Setup Cell Phone & Internet Learning & Development Office Space
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below. The typical starting salary range for this role in the US is: $125,000 - $152,000 The typical starting salary range for this role in the select US locations listed is: $139,000 - $169,000 The typical starting salary range for this role in Canada is: $133,000 - $161,000 CAD dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations. Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK Apply To This Job