Admissions Specialist
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Admissions Specialist – Clinical Intake & Patient Coordination Location Remote (U.S.-Based) Time Zone US Time Zones (EST–PST) Reports To Admissions Director Role Overview We are seeking a sharp, composed, and highly structured Admissions Specialist to serve as the first point of contact for incoming referrals and patient inquiries. This is a full-time, high-volume role that demands the ability to assess each call quickly, gather the right information, and guide every interaction toward a clear, defined outcome. The ideal candidate thinks on their feet, stays calm under pressure, and brings a direct yet empathetic communication style to every conversation. Experience in the recovery, addiction treatment, or behavioral health space is a significant advantage. You understand what it means to speak to someone in crisis — or to a hospital discharge planner trying to place a patient — and you know how to meet both with equal clarity and professionalism.
Key Responsibilities
Inbound Call Management Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals Lead every conversation with a calm, structured approach and clear communication Ask targeted, relevant questions to assess the situation quickly and accurately Communicate program scope, eligibility, and limitations with honesty and confidence Screening & Intake Conduct thorough eligibility screenings based on established program criteria Gather required information including medical history, functional status, insurance details, and discharge context Identify gaps, inconsistencies, or red flags in referral information Deliver clear determinations: appropriate for placement, not appropriate, or requires additional information Referral Coordination Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks Follow up proactively on pending items and coordinate next steps including assessments and internal reviews Process Execution & Problem-Solving Follow defined intake workflows and documentation standards where established Exercise sound judgment and creative thinking in situations that fall outside standard processes Escalate complex or unclear cases to appropriate team members without delay Think outside the box when patients or referral sources ask unexpected or non-standard questions Identify recurring gaps or process issues and flag them proactively to improve overall operations External Guidance & Redirection Provide clear, honest direction when a caller's needs fall outside program scope Redirect callers to relevant external resources when appropriate Maintain a respectful, composed tone in emotionally charged or high-pressure interactions Avoid overpromising or creating false expectations at all times
Required Qualifications
Prior experience in an admissions, intake, patient coordination, or case management role Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity Excellent verbal communication skills — clear, direct, and professional in all interactions Experience working with EHR platforms, CRM systems, or referral tracking tools Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar Must have experience working with U.S.-based organizations — applications without this background will not be considered
Preferred Qualifications
Background in recovery, addiction treatment, behavioral health, or a closely related field — this is a strong plus Familiarity with clinical language, treatment levels of care, and insurance verification processes Experience handling emotionally sensitive conversations with individuals and families in crisis Demonstrated initiative and self-direction — able to work independently and take ownership of outcomes Tools & Technology EHR / patient management systems Referral tracking tools and spreadsheets Google Workspace Slack, Zoom, and other remote collaboration tools Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities. Apply To This Job