US Customer Support & CRM Coordinator (WFH) |
This is a remote position. US Customer Support & CRM Coordinator (Remote) About PeoplePartners At PeoplePartners, we believe great work starts with great people — and that’s exactly what we’re building. As a Great Place to Work certified company, we’re proud to create an environment where talented professionals can grow, thrive, and do meaningful work with global businesses that genuinely value their people. Here, you’re not just filling a role — you’re becoming part of a collaborative, people-first culture that celebrates initiative, supports career growth, and encourages you to bring your full self to work. If you’re looking for a remote opportunity where your reliability, communication skills, and problem-solving mindset actually matter, you’ll feel right at home with us. We move fast, support each other, and believe work should feel rewarding — not robotic. Role Overview Some people handle customer support. You create calm, clarity, and confidence in the middle of moving parts. As our US Customer Support & CRM Coordinator (WFH), you’ll be the behind-the-scenes powerhouse helping customers and distributors navigate onboarding, approvals, inquiries, follow-ups, and day-to-day coordination across multiple communication channels. From keeping Zoho CRM beautifully organized to making sure no message slips through the cracks, you’ll play a key role in delivering a smooth and professional customer experience from start to finish. If you love structure, enjoy solving problems quickly, and somehow find satisfaction in a perfectly managed workflow — this role was made for you. Key Responsibilities: Respond to customer and product inquiries promptly and professionally. Support onboarding and approval workflows for customers and distributors. Manage communications across email, WhatsApp, Skype, Telegram, Signal, and other channels. Maintain accurate records in Zoho CRM and Zoho Books. Coordinate with internal teams to resolve customer concerns. Support post-purchase customer follow-ups and customer experience initiatives. Escalate technical or complex issues when necessary. Assist with product walkthroughs and customer demos. Monitor workflows and ensure tasks are completed on time. Maintain organized documentation and communication records.
Requirements
Required Qualifications (Must-Have): 2+ years of experience in customer support, client services, virtual assistance, CRM coordination, onboarding support, or related roles. Experience using CRM or ticketing systems. Strong written and verbal English communication skills. Ability to manage multiple communication channels simultaneously. Strong organizational and time management skills. Ability to work independently in a remote environment. Reliable high-speed internet connection. Dual monitor setup Quiet and professional home workspace
Nice-to-Have
Qualifications: Experience using Zoho CRM Experience using Zoho Books Exposure to distributor support or onboarding coordination Experience supporting online services or digital products Familiarity with remote collaboration tools and workflow systems Why Join PeoplePartners At PeoplePartners, we’re serious about creating an environment where people enjoy coming to work — even remotely. Here’s what you can look forward to: Permanent work-from-home setup. Supportive and collaborative team culture. Open communication and zero unnecessary corporate politics. Exposure to international clients and global business operations. Career growth and development opportunities. Ongoing learning and upskilling support. Engaging team activities and people-first programs. Leadership that values accountability without micromanagement. A fast-paced environment where initiative and reliability are genuinely appreciated. If you’re someone who loves helping people, enjoys organized workflows, and takes pride in delivering exceptional support experiences, this is your opportunity to build a long-term career with a company that values what you bring to the table. Apply now through PeoplePartners — we’d love to meet you. Work Details Employment Type: Full-Time. Work Setup: Permanent Work From Home. Schedule: Monday to Friday. Hours: Night-shift (CST) Market Supported: US Market.
Benefits
Permanent Work-from-home setup Company-provided equipment Secondary Wi-Fi Modem 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Monthly Gift Voucher Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen #WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes. Apply To This Job