Content Design

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Content Designer (Consultant) at Kainos, you will be responsible for creating clear, user-centered content and making use of recognised content design guidelines and principles. You will be an advocate for user-centered design, design thinking and service design, and passionate about guiding others in content design. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services. MINIMUM (ESSENTIAL) REQUIREMENTS:

• Lead and carry out the design of user-centred content experiences, owning specific work areas
• Expertise in planning, commissioning, creating and editing digital content across various channels
• Can develop content strategies and recommendations based on user needs, research and analysis
• Comfortable writing style and tone of voice guides
• Able to contribute to the definition of KPIs within a service
• Comfortable running content workshops and able to recommend on best tools and methods for content delivery
• Experience producing style, governance and workflow guidelines
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
• Able to communicate effectively at all levels
• Excellent commercial awareness
• Strong stakeholder management skills
• Strong awareness of content design/strategy trends and best practices

DESIRABLE

• Experience in assisting with or conducting research and analysing findings to identify content needs
• Experience of working in a full-service digital agency environment
• Experience working with Agile delivery methodologies

Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. Apply To This Job