Experienced Customer Support Agent – Remote Tele-Recruiting and Donor Engagement

At arenaflex, we're on a mission to revolutionize the way we connect with our community and provide life-saving blood donations. As a Customer Support Agent, you'll play a vital role in our dynamic team, working from the comfort of your own home to recruit blood donors and ensure a steady supply of blood for those in need. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a real difference in your community, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing critical blood donations to hospitals and medical facilities across the country. Our team of dedicated professionals is committed to excellence, and we're looking for like-minded individuals to join our ranks. As a Customer Support Agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of others.

Job Summary

We're seeking an experienced Customer Support Agent to join our remote team, working from the comfort of your own home. As a Customer Support Agent, you'll be responsible for recruiting blood donors through tele-recruiting functions, using a dialer system to contact potential donors, and scheduling appointments to maximize donor show rates. You'll also be responsible for maintaining accurate records, developing new leads, and implementing new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house (Monday to Friday, 7:45 am to 4:30 pm)

• Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm)
• Week 3: Friday production (resume Sunday-Thursday schedule)

Actual Work Schedule

After completing 3 weeks of training, you'll work a full-time schedule:

• Sunday: 11:30 am to 8:00 pm
• Monday to Thursday: 12:00 pm to 8:30 pm

Why Join arenaflex?

* Competitive salary reflecting your skills and experience

• Opportunity to work from the comfort of your own home
• Dynamic and supportive team environment
• Career growth opportunities and learning benefits
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a real difference in your community, we want to hear from you! Please submit your application today, and join our team at arenaflex. [Apply To This Job](https://frontliner.clarios.com/job/full-time-remote-work-from-home-customer-support-agent-ppfe8.html)

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job