Experienced Customer Success Manager – Strategic Account Growth and Expansion

We are arenaflex, a leading innovator in the industry, and we're on a mission to revolutionize the way organizations discover, engage, assess, and hire the best talent. As a pivotal member of our team, you'll play a key role in driving the strategic direction, customer ROI, product adoption, growth, and expansion through proactive thought leadership and advocacy. If you're a dynamic and entrepreneurial individual with a passion for outstanding customer service and account management, we want to hear from you!

About arenaflex

arenaflex is a trailblazer in the industry, dedicated to developing fair and objective hiring solutions that help our customers and their candidates. We're committed to building a diverse and inclusive culture based on a foundation of respect and inclusion. Our cutting-edge text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, making us the talent experience leader. With over 800 pioneering customers around the globe, we're proud of our achievements and excited about the future.

Job Summary

As an Experienced Customer Success Manager, you'll be responsible for driving the strategic direction, customer ROI, product adoption, growth, and expansion through proactive thought leadership and advocacy. This is a dynamic position that requires the decision-making, work ethic, and tenacity of an entrepreneur. You'll partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact. You'll also facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes.

Key Responsibilities

* Partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
• Build broad relationships with key account contacts as well as internal partners on the sales, product, and engineering teams
• Partner with the arenaflex Strategic Sales team to identify growth and expansion opportunities within your account portfolio
• Collaborate with customers on arenaflex product offerings, best practices, and processes, and lead customers to effectively integrate digital interviewing into those processes
• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams

Subject Matter Expert/Advocate

As a Subject Matter Expert/Advocate, you'll be responsible for partnering with customers on arenaflex product offerings, best practices, and processes. You'll lead customers to effectively integrate digital interviewing into those processes and advocate for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams.

Essential Qualifications

* 3+ years of related experience in customer success, account management, or a related field

• Experience with enterprise or strategic level customers preferred
• Experience managing client relationships in software as a service or technology environments
• Experience consulting with Fortune 500 companies
• Experience with sales, consulting, training, or leading new initiatives in a corporate environment
• Experience in project/change management and organizational development
• Passion for outstanding customer service and account management with an execution focus
• Robust organizational and prioritization skills
• Strong working knowledge of the human resources/talent acquisition function is beneficial
• Strong written and verbal communication skills
• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must
• Collaborative, forward-thinking individual who thrives in a team environment
• Possess a strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
• Energetic self-starter with the ability to work independently in a competitive and fast-paced environment
• Strong work ethic is critical with a desire to innovate and grow
• Working knowledge of Google Workspace, Microsoft Office, and Salesforce

Preferred Qualifications

* Experience with arenaflex products and services

• Experience with digital interviewing and talent acquisition technologies
• Experience with sales, marketing, and product development in a corporate environment
• Experience with project management and organizational development in a corporate environment
• Experience with change management and organizational development in a corporate environment

Travel Expectations

Customer Success Managers are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

Benefits

* Flexible Paid Time Off

• Medical, Dental, Vision
• 12 Weeks Maternity & Adoption
• 401K match
• Comprehensive benefits package

Equal Opportunity Employer

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

How to Apply

If you're a dynamic and entrepreneurial individual with a passion for outstanding customer service and account management, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job