Experienced Customer Service Representative (Night Shift) – Remote Support and Captioning Expert

At arenaflex, we're dedicated to creating a culture of innovation and teamwork, where talented individuals can thrive and make a meaningful impact. We're excited to announce an immediate start opportunity for a Customer Service Representative to join our team in a remote-based position. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in captioning and technical support.

About arenaflex

arenaflex is a leading provider of innovative solutions for making video and audio content accessible to everyone. With a rich history of 35 years in captioning expertise and a cutting-edge approach that combines Artificial Intelligence and Human Intelligence, we're the trusted partner for over 2,000 customers globally. Our mission is to make a positive impact on society by providing equal access to information for individuals with disabilities.

Job Summary

As a Customer Service Representative (Night Shift), you'll play a vital role in supporting our Realtime Technical Services team, providing exceptional customer experiences, and ensuring the smooth operation of our captioning services. This is an exciting opportunity to join a dynamic team, work with cutting-edge technology, and contribute to making a real difference in people's lives.

Key Responsibilities

* Set up closed captioning for live TV networks and ensure on-air continuity of captions for all shows being captioned

• Research and transcribe scripted portions of programming with attention to detail to ensure accuracy
• Troubleshoot and resolve client issues to ensure continuity of closed captions
• Partner with Realtime Captioners to set up/test/verify captions for their scheduled program
• Assist clients and Captioners with various questions about connections, caption placement, and other technical issues
• Collaborate with the team to identify and implement process improvements to enhance customer satisfaction and experience

Requirements

* High school diploma required; Associate's or Bachelor's degree preferred

• Ability to work variable shifts, including late evenings, weekends, and holidays
• Strong English grammar and proofreading skills
• MS Office proficiency
• Typing experience (moderate typing ability at 35 wpm)
• Ability to work effectively on independent tasks or cooperatively as part of a team
• Experience with video equipment is helpful but not required
• Customer service/retail experience a plus
• Must successfully pass arenaflex proficiency tests

What Makes arenaflex Unique?

* arenaflex's 500+ individuals share a vision of making all video and audio content accessible to everyone

• Our in-house, AI-based solutions take live and recorded audio and video to the next level with the support of 5,000 human professional transcribers
• We're trusted by more than 2,000 customers globally, including leading universities, corporations, legal agencies, and media entities
• arenaflex is an equal opportunity employer, committed to diversity and inclusion

Work Environment and Culture

* arenaflex is a dynamic and fast-paced startup environment that thrives on innovation and teamwork

• Our team is comprised of tech-savvy individuals who are always open to growth and learning opportunities
• We're a group of adaptable and flexible people who are passionate about making a difference
• arenaflex offers a comprehensive benefits package, including Medical Insurance, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Short Term and Long Term Disability, Paid Time Off, and 401k

Compensation and Benefits

* Competitive hourly rate of $17/hour, aligned with the candidate's experience and skill set

• Comprehensive benefits package, including Medical Insurance, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Short Term and Long Term Disability, Paid Time Off, and 401k

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. arenaflex is an equal opportunity employer, committed to diversity and inclusion. Apply To This Job

Join the arenaflex Team

arenaflex is a place where talented individuals can thrive and make a meaningful impact. We're committed to creating a culture of innovation and teamwork, where everyone has the opportunity to grow and succeed. Join us on our mission to make a positive impact on society by providing equal access to information for individuals with disabilities. Apply for this job