Experienced Customer Service Representative - Sports - $18/hour - Remote
Join arenaflex in Representing One of the BIGGEST Brands in Sports!
Are you passionate about sports and delivering exceptional customer experiences? Do you want to be part of a dynamic team that's revolutionizing the gaming industry? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team and support our users in the exciting world of sports wagering and online casino games.
About arenaflex
arenaflex is a leading interactive gaming company that's pushing the boundaries of innovation and fun. With a strong commitment to responsible gaming, we're dedicated to building an immersive experience that's second to none. Our mission is to challenge the norms of the gaming industry, and we're looking for talented individuals who share our passion and values.
Why Join arenaflex?
* Competitive compensation package
- Comprehensive benefits package
- Education and conference reimbursements
- Health & Wellness reimbursement
- Opportunity to work with a dynamic and fun team
- Flexible remote work arrangements
- Career growth opportunities and learning benefits
- Recognition as a top workplace in the United States
Job Summary
As a Customer Service Representative, you'll be the face and voice of our digital sportsbook operations across the country. You'll be responsible for providing exceptional customer experiences through live chat, email, and phone interactions. You'll have the opportunity to work with fellow sports fans in a fast-paced and dynamic environment.
Typical Workday at arenaflex
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
- Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information.
- Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino property personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- Perform other duties as assigned.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- The position will require licensing in applicable states that arenaflex operates.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
What We Offer
* Competitive compensation package
- Comprehensive benefits package
- Education and conference reimbursements
- Health & Wellness reimbursement
- Opportunity to work with a dynamic and fun team
- Flexible remote work arrangements
- Career growth opportunities and learning benefits
- Recognition as a top workplace in the United States
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting career with arenaflex! Apply To This Job Apply for this job