Experienced Customer Service Representative – Remote in Texas
Join arenaflex, a leading e-commerce retailer, as we revolutionize the pet industry with our award-winning customer service organization. Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we may have the purr-fect opportunity for you. As an Experienced Customer Service Representative at arenaflex, you will be the face of our company, engaging with customers, and providing exceptional support to ensure their satisfaction.
About arenaflex
arenaflex is a rapidly growing e-commerce retailer that is changing the way people shop for their pets. With a focus on customer satisfaction and a commitment to innovation, we are seeking talented individuals to join our team. As a remote Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
What You'll Do
As an Experienced Customer Service Representative, you will be responsible for:
- Engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned.
- Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
- Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
- Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
- Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
What You'll Need
To succeed in this role, you will need:
- 2 years of customer service experience
- Demonstrated excellent communication skills (written, verbal, and listening) in a written assessment
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- High school diploma or equivalent
- Must be able to pass a background check
Technical Requirements
To ensure your success in this role, you will need:
- A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
- A work area that is acceptable for webcam use.
- A reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10Mbps upload speed. You can test your internet speed at speedtest.net or by contacting your service provider.)
- You will provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
- A phone line is not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls.
Why arenaflex Customer Service?
It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best.
- YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
Equal Opportunity Employer
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job