Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to providing exceptional customer care to millions of New Yorkers who need to navigate complex healthcare plans. As a Customer Service Representative, you'll play a vital role in serving some of the most vulnerable communities, ensuring every interaction is thoughtful, open, and done with integrity. If you're passionate about delivering outstanding customer experiences and making a meaningful impact, we want to hear from you!

About arenaflex

arenaflex is a leading organization that's committed to improving people's lives through innovative solutions and exceptional customer service. With a strong presence in the healthcare industry, we're dedicated to providing comprehensive support to individuals and families who need it most. Our team is passionate about delivering results-driven solutions that make a real difference in people's lives.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing top-notch customer care to our clients and customers via telephone. You'll process new applications for healthcare coverage, respond to inquiries, and facilitate translation services for non-English speaking callers. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Essential Duties and Responsibilities

* Process new applications for healthcare coverage via telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Responsible for adhering to established safety standards.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
• Work is constantly performed in an office environment.
• Perform other duties as assigned by management.

Minimum Requirements

* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

* 1+ year of experience in customer service or a related field.

• Experience working in a healthcare or insurance environment.
• Bilingual or multilingual skills.
• Certification in customer service or a related field.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office and other software applications.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a supportive environment with peers who share your passion for improving people's lives.

• Career development and promotional opportunities.
• Ongoing training and professional development programs.
• Opportunities for advancement and growth within the organization.

Work Environment and Company Culture

* arenaflex is a remote-friendly organization that offers flexible work arrangements.

• Our team is passionate about delivering exceptional customer experiences and making a meaningful impact.
• We're committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance.

Compensation, Perks, and Benefits

* Competitive salary: $19.75 per hour.

• Quarterly bonus opportunity up to 5% of your quarterly earnings.
• $500+ in referral incentives.
• 401(k) with company match.
• Paid accrued time off and 10 paid holidays.
• Medical, Dental, and Vision benefits.
• Employee Assistance Program (EAP).
• Employee Wellness and Discount Programs.
• A variety of weekday and weekend shifts that meet lifestyle and family goals.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance. Apply for this job