Experienced Customer Service Representative - Remote from Las Vegas, NV

Join arenaflex, a leading healthcare organization, in shaping the future of healthcare by delivering exceptional customer service to patients, providers, and medical staff. As an Experienced Customer Service Representative, you will play a vital role in providing medical-related services, resolving complex issues, and ensuring a seamless patient experience.

About arenaflex

arenaflex is a dynamic and innovative healthcare organization that is revolutionizing the way healthcare is delivered. We are committed to providing high-quality, patient-centered care that addresses health disparities and improves health outcomes. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary

We are seeking an Experienced Customer Service Representative to join our team in Las Vegas, NV. As a remote worker, you will be responsible for providing exceptional customer service to patients, providers, and medical staff through inbound and outbound calls, emails, and electronic tasks. You will be the first point of contact for patients and providers, resolving routine to complex issues, and ensuring a seamless patient experience.

Key Responsibilities

* Answer a minimum of 11 calls per hour resolving moderate to complex issues

• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks to Provider offices to assist patients with access to medical care
• Receive and process; expedite, stat, and at-risk referrals
• Contact patients to advise of appointment and referral status
• Extreme high-volume data entry
• Process and resolve expedited patient complaints
• Review and process medication refills
• Proactive response to inquiries from patients, providers, and internal medical personnel

Essential Qualifications

* Call Center experience

• Customer Service experience
• Ability to work between the hours of 7:00am - 8:00pm
• High school diploma or equivalent required; years of post-high school education can be substituted for experience

Preferred Qualifications

* Knowledge of Microsoft Excel

• Medical Terminology
• Advanced knowledge of insurance products
• Training in a medical office or customer service-related field
• CPT and ICD-9 coding
• Advanced computer skills in Windows environment

Soft Skills

* Ability to demonstrate customer service and proper telephone etiquette

• Solid oral and written communication skills
• Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
• Ability to prioritize call types

Telecommuting Requirements

* Reside within commutable distance to Las Vegas, NV

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company-sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Benefits and Compensation

* Competitive salary

• $1,500 Sign-On Bonus for External Candidates
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly range for Nevada residents is $16.00 to $27.31 per hour

Work Environment and Company Culture

* arenaflex is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
• arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program that includes 4-5 weeks of paid training, 4 days of classroom training, and paired live training for 2 weeks.

• arenaflex provides opportunities for career growth and development, including training in medical terminology, insurance products, and CPT and ICD-9 coding.
• arenaflex offers a supportive and collaborative work environment that encourages employee growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you and exploring how you can join our team at arenaflex.

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