Experienced Customer Service Representative I – Vision Care Industry Expert

At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a passionate and dedicated Customer Service Representative I, you'll be at the forefront of delivering exceptional experiences to our members, providers, and clients. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you!

About arenaflex

arenaflex is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. Our mission is to help members enjoy the wonders of sight through healthy eyes and vision. We're driven by a passion for delivering exceptional customer service, and we're committed to making a difference in the lives of our members.

Our Total Rewards Package

As an arenaflex associate, you'll enjoy a comprehensive Total Rewards package that includes:

• Health and dental insurance
• Tuition reimbursement
• 401(k) with company match
• Pet insurance
• No-cost-to-you vision insurance for you and your qualified dependents

We're invested in your success, and we offer many opportunities for advancement and development throughout all stages of your career with us. Our supportive leadership and team environment will help you grow and thrive in your role.

What We're Looking For

As a Customer Service Representative I, you'll respond to customer service inquiries, including benefit information and timely fulfillment of requests for arenaflex Membership, Providers, and Client Representatives. You'll act as a liaison with internal and external arenaflex business partners to provide an exceptional customer service experience.

Key Responsibilities

* Provide exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous

• Proficiently use proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards
• Act as a liaison coordinating efforts between Member, Provider, Client Representatives, and manufacturing facilities
• Flexibility in work schedule as business needs require
• Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry
• Shadow perspective associates and new associates during initial instruction, providing feedback to the hiring management team and trainer
• Ability to probe and identify the critical content of inquiries and route caller as appropriate, achieving and maintaining individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures
• Perform in adherence to the company core values, including but not limited to privacy, confidentiality, and proprietary company policies and procedures (i.e. HIPAA)
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals
• Responsibility for reviewing educational notifications and remaining current on procedural changes
• Regular reliable attendance is required
• Meet and/or exceed all performance expectations
• Career opportunity with additional training in skills for higher level position, which will be considered minimal qualifications should open positions become available
• Other duties as assigned

What's Necessary to Do the Job?

* Minimum High School Diploma or GED

• Minimum 1 year of related experience
• Knowledge and experience in the insurance, health, or vision care industry preferred
• Proficiency in Microsoft Office

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information, which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Equal Employment Opportunity and Affirmative Action

arenaflex is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at arenaflex without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Compensation and Benefits

The wage range for applicants for this position is [$17.75 to $18.25]. All incentives and benefits are subject to the applicable plan terms.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

Join Our Team!

At arenaflex, we're passionate about delivering exceptional customer service and making a difference in the lives of our members. If you're a motivated and dedicated individual who shares our values, we want to hear from you! Apply today and take the first step towards a rewarding career with arenaflex. Apply for this job