Experienced Customer Service Representative I - California/Remote

Join arenaflex, a leader in Environmental Services, as we strive to create a more sustainable world. As a Customer Service Representative I, you will play a vital role in delivering exceptional customer service to our clients, ensuring their concerns are resolved promptly and professionally. With a strong focus on customer satisfaction, you will be the face of arenaflex, representing our values and commitment to sustainability.

About arenaflex

arenaflex is a pioneer in Environmental Services, dedicated to partnering with customers to create a more sustainable world. Our mission is to be environmentally responsible and help our customers achieve the same. We take pride in our values, which include protecting our colleagues and communities, serving our customers, and taking action to improve neighborhoods and communities.

Why Choose arenaflex?

Joining arenaflex is not just about taking on a new job; it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere. We encourage those who share our aspirations to join our team and be part of a human-centered culture that honors the unique potential and dignity of every person.

Key Responsibilities:

As a Customer Service Representative I, you will be responsible for:

• Responding to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
• Effectively responding to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues.
• Returning all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner.
• Receiving and reviewing individual performance metric reports and action plan with manager to understand individual performance.
• Entering service and route data into computer for billing and route scheduling purposes.
• Logging information about customer service interactions into systems; updating in a timely and accurate manner so that associates are able to track services inquiries and resolution.
• Performing other job-related duties as required.

Minimum Requirements:

* High School diploma or GED.

• Must reside in California and live within a commutable distance to main office.

Compensation and Benefits:

* Competitive salary benchmarked at $20.00 hourly.

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Work Environment and Culture:

As a Customer Service Representative I, you will be working in a fast-paced environment, responding to customer inquiries and resolving issues in a timely and professional manner. You will be part of a team that values collaboration, open communication, and a commitment to sustainability. Our work environment is designed to promote a human-centered culture that honors the unique potential and dignity of every person.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative I, you will have opportunities to:

• Develop your skills and knowledge in customer service, waste management, and sustainability.
• Participate in training programs and workshops to enhance your performance and career prospects.
• Collaborate with colleagues to share best practices and improve customer service.
• Take on additional responsibilities and challenges to advance your career.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about sustainability, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. Apply for this job