Experienced Customer Service Representative – Premium Apparel and E-commerce Support

At arenaflex, we're revolutionizing the fashion retail industry with our cutting-edge e-commerce platform and commitment to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in shaping the future of fashion retail by providing top-notch support to our customers. If you're passionate about delivering world-class service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a next-generation fashion retailer that's redefining the way people shop for premium apparel. With a vast and curated selection of over 45,000 styles, we're the go-to online destination for discovery and inspiration. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and over 500 emerging, established, and owned brands. Through continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we're building a powerful platform and brand that's connecting with the next generation of consumers.

Our Culture

At arenaflex, we're a dynamic bunch of high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. We're motivated by getting the company to the next level, and we promise to keep arenaflex a company where inspired people will always thrive. Our Instagram @arenaflexcareers and #lifeatarenaflex give you a behind-the-scenes look at our "corporate" lifestyle.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers through inbound calls, chats, SMS, and emails. You'll represent our brand with professionalism and consistency, ensuring that every interaction is a positive one. We're looking for a candidate who is available to work a 7am - 3:30pm PST shift, with days off TBD.

Key Responsibilities

* Answer inbound telephone calls and provide excellent customer support

• Respond to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Research and resolve complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

To perform the job successfully, you should demonstrate the following competencies:

• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements

* Ability to work autonomously in a virtual environment

• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum Qualifications

* Experience with Microsoft Word and Excel

• High School Diploma
• Type 50+ words per minute

Preferred Qualifications

* 1+ years in Customer Service, help desk, or call center experience

• Type 60+ words per minute
• Working knowledge of website navigation

What We Offer

* Competitive salary: $18.00 - $20.00 per hour

• Opportunity to work with a dynamic and growing company in the fashion retail industry
• Collaborative and fast-paced work environment
• Flexible scheduling with opportunities for overtime
• Comprehensive training program to ensure your success
• Ongoing support and feedback to help you grow in your role

How to Apply

If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Please submit your application, and don't forget to check your spam folder for emails on your application status. We're looking for great people to join our friendly team, so even if you feel you're not a perfect match, we'd still love to hear from you. Apply To This Job Apply for this job