Experienced Customer Service Representative – Retail and Pharmacy Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in creating a positive and memorable experience for our customers, while also providing support to our pharmacy team. If you're passionate about delivering top-notch service, have a knack for problem-solving, and enjoy working in a fast-paced retail environment, we'd love to hear from you!

About arenaflex

arenaflex is a leading healthcare and retail organization that's committed to making a positive impact in our communities. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing a seamless and personalized experience for our customers.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Greeting customers and patients in a friendly and welcoming manner, offering assistance with items and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and promoting customer service best practices with all colleagues to deliver an exceptional customer experience
• Providing clients with friendly, courteous, and efficient assistance
• Recommending products and services to customers and suggesting complementary items
• Registering customer purchases on assigned sales register, collecting cash, and dispensing change as required
• Processing voids, returns, delays, discounts, and trades as necessary
• Maintaining counters and retail areas clean and well-organized, taking stock, and keeping records
• Checking in and pricing stock as required or as directed by senior supervisor or shift leader
• Executing organizational resource protection methods to identify and minimize loss
• Ensuring compliance with state and local regulations regarding controlled items (e.g., tobacco and pharmaceutical products)
• Developing and maintaining displays, including seasonal, promotional, and special displays
• Completing resets and changes as directed
• Assisting with the separation of food items (e.g., raw foods from pre-cooked) and product placement as determined by policies and procedures
• Providing customer support in the photo area, including digital photo services, banner printing, and creative machine services
• Taking on web order responsibilities (screening orders in Picture Care, handling orders, and delivering orders to customers as they arrive at the store)
• Assisting with external and internal support by ensuring a clean, neat, and organized store condition and appearance
• Adhering to all company policies and procedures; maintaining positive relationships with colleagues

Preparation and Self-Improvement

As a Customer Service Representative, you'll have the opportunity to:

• Attend training and complete PPLs (Performance and Productivity Learning) as directed by management or assigned by corporate
• Develop your skills and knowledge in customer service, retail operations, and pharmacy support

Essential Capabilities

To be successful in this role, you'll need:

• To be conversant in reading, writing, and communicating in English (except in Puerto Rico)
• To be able to work an adaptable schedule, including nights and weekend hours

Preferred Capabilities

While not required, we prefer candidates with:

• At least six months of experience in a retail environment
• Previous work experience with arenaflex (formerly known as Walgreens)

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from qualified candidates with a history of arrest or conviction. If you're a San Francisco, CA candidate, please note that we will consider qualified applicants with a history of arrest or conviction.

Ready to Join Our Team?

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated customer service professionals! Apply To This Job Apply for this job