Experienced Customer Service Associate: No Weekends, Currently Remote – Secure the Future of arenaflex's Clients

At arenaflex, we're committed to helping people protect the ones they love. As a Customer Service Associate within our Life Call Center, you'll have the opportunity to develop highly personalized experiences for our customers, demonstrating accountability, agility, inclusivity, a strong business acumen, and courage in the most challenging situations. We're looking for a talented individual who is passionate about delivering exceptional customer service, working collaboratively with our team, and growing with our organization.

About arenaflex

arenaflex is a leading provider of innovative solutions that help people secure their future and protect the ones they love. Our company is guided by a single purpose: to help people protect the ones they love. We're a company of people protecting people, and our mission is to put customers first. We're recognized as a 2021 World's Most Ethical Company by Ethisphere and are committed to living our values of mutuality, diversity, equity, and inclusion.

Key Job Details

*

Compensation:

a competitive salary

Location:

Remote

Start Date:

Immediate openings available

Company:

arenaflex

Position:

Customer Service Associate: No Weekends, Currently Remote

Responsibilities of the Role

As a Customer Service Associate, you'll be responsible for:

• Building rapport with each customer, asking probing questions, and understanding how to create a best-in-class experience and resolve customer requests on first contact
• Educating customers about the services arenaflex provides for their retirement needs
• Applying knowledge to handle many problems independently while seeking guidance in highly complex situations
• Balancing time effectively to ensure the department meets expected service levels
• Utilizing multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality, and call handling time

Required Skills and Qualifications

To be successful in this role, you'll need:

• 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
• High School Diploma (or GED)
• Proficiency with Microsoft Office Suite

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate:

• 2+ years of Customer Service Experience
• College Degree
• Experience with Insurance or Annuity Servicing, financial products, hospitality, or retail sales with a high degree of direct consumer contact
• Bilingual (Spanish)
• Ability to work in a fast-paced, metric-driven environment with proficiency in multitasking and navigating multiple systems and windows

Work Environment and Company Culture

At arenaflex, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. While most arenaflex employees have been working remotely due to the pandemic, we have begun encouraging our fully vaccinated employees to come to the office on a schedule that works for them. Our future work environment will be one where the majority of our associates adopt a hybrid schedule, working some days in the office and some days remotely, balancing flexibility with in-person collaboration.

Career Growth Opportunities and Learning Benefits

As a Customer Service Associate, you'll have the opportunity to develop your skills and knowledge through:

• 10 weeks of paid virtual training
• Ongoing coaching and feedback from experienced colleagues
• Opportunities for career growth and advancement within the company
• Access to training and development programs to help you achieve your career goals

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, plus the opportunity to earn a 5% annual bonus. We also offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Access to employee assistance programs

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job