Experienced Customer Service Advocate II - Outbound: Empowering arenaflex Members through Personalized Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Advocate II - Outbound, you'll play a vital role in shaping the future of our 28 million members. Join our dynamic team and embark on a career journey that's as rewarding as it is challenging.

About arenaflex

arenaflex is a diversified, national organization that's committed to making a positive impact on the lives of our members. With a strong focus on innovation, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Position Purpose

As a Customer Service Advocate II - Outbound, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. Your primary goal will be to inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. You'll facilitate the reach outs via outbound calls to provide providers with timely, accurate, and personalized support.

Key Responsibilities

* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns

• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Essential Qualifications

* High School diploma or GED

• 1-2 years of related experience
• May require vocational or technical education in addition to prior work experience
• Vocation or technical education may include additional on-the-job training or continuous learning education
• Experience in a contact center environment preferred

Preferred Qualifications

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and meet performance standards
• Proficiency in CRM applications and other relevant software
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet performance standards
• Proficiency in CRM applications and other relevant software
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Continuous learning education and professional development
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies

Work Environment and Company Culture

arenaflex is a remote-friendly organization that offers a flexible approach to work. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. Our company culture is built on the values of innovation, collaboration, and customer-centricity.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules

Equal Opportunity Employer

arenaflex is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we're different and believe that our unique perspectives and experiences make us stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Apply Now!

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of the industry, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job