Experienced Customer Service Representative – Sales Support and Account Management
We're on a mission to revolutionize the way arenaflex delivers exceptional customer experiences, and we need a skilled and dedicated Customer Service Representative to join our team. As a key member of our Sales Team, you will play a pivotal role in executing the sales process, supporting our customers, and driving business growth. If you're passionate about delivering outstanding customer service, have a strong understanding of sales processes, and are proficient in CRM software, we want to hear from you.
About arenaflex
arenaflex is a leading emergency preparedness and disaster relief company that specializes in decontamination and mass casualty solutions. Our team is dedicated to providing innovative solutions to our customers, and we're committed to building long-term relationships based on trust, respect, and exceptional service. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.
Responsibilities
As an Experienced Customer Service Representative, you will be responsible for:
- Providing outstanding customer service by addressing inquiries and resolving issues promptly and professionally
- Maintaining a deep understanding of our products and services to confidently assist customers and promote sales
- Supporting the sales team as a go-to administrative resource, including:
+ Managing general sales mailbox + Providing responses to website inquiries + Maintaining a professional customer service attitude + Entering leads for the sales team + Providing quotes through CRM for prospective customers (phone calls, email, or website) + Following up on purchase orders
- Processing returns and orders by following documented processes
- Communicating regularly with each sales team member and the training department to assist with pending projects, customer issues, and projects
- Pursuing new sales opportunities through inbound lead follow-up and outbound calls
- Researching accounts, identifying key players, and generating interest for upsells
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in a related field, military veteran, or relevant experience
- Minimum of 2 years of experience with NetSuite
- Minimum of 3 years in a sales or sales support role in related industries (product sales to Government, military, first responders, and/or CBRN industry)
- Excellent communication, business writing, time management, and project management skills, with strong attention to detail and organizational skills
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience working in a fast-paced sales environment
- Strong understanding of sales processes and CRM software
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Experience with customer relationship management (CRM) software
Benefits and Perks
As a member of the arenaflex team, you'll enjoy:
- Paid Time Off for Vacation and Personal Leave
- A Casual Dress Code
- Comprehensive Health Care Package
- 401(k) with Company Matching
- Company Outings
- Opportunities for professional development and growth
Compensation
The salary range for this position is $47,000.00 - $51,000.00 per year, depending on experience.
Work Environment
This is a full-time remote position, with a standard Monday to Friday schedule. You'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.
How to Apply
If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we want to hear from you. Please submit your application, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you!
Application Questions
To help us get to know you better, please answer the following questions:
- Please describe the capacity in which you used NetSuite previously or your experience with a similar CRM.
- Do you have experience working remotely?
- What is your home office setup?
Experience
* Customer service: 3 years (Required)
- CRM software: 2 years (Required)
Work Location
Remote Apply for this job