Experienced Customer Care Professional I – Healthcare Contact Center

Join arenaflex, a leading diversified national organization, and make a significant impact on the lives of 28 million members. As a Customer Care Professional I, you will be the first point of contact for incoming or outbound healthcare contact center calls, utilizing your exceptional communication skills and problem-solving abilities to provide top-notch service and support.

About arenaflex

arenaflex is a forward-thinking organization that values diversity, innovation, and customer satisfaction. With a strong commitment to providing exceptional care and services to our members, we strive to create a workplace culture that is inclusive, flexible, and supportive. As a remote employee, you will have the opportunity to work from the comfort of your own home, enjoying a better work-life balance and reduced commuting time.

Position Purpose

As a Customer Care Professional I, you will be responsible for acting as the first point of contact for incoming or outbound healthcare contact center calls. Your primary duties will include:

• Answering incoming or making outbound healthcare contact center calls
• Gathering and verifying demographic information using standard computer software and systems
• Utilizing tools and applying problem-solving skills to identify immediate caller needs, including potential crisis calls, and routing calls to appropriate resources according to standard operating procedures
• Documenting all call information according to approved operating procedures
• Employing verbal communication strategies to effectively elicit information, gain confidence from callers, and provide reassurance
• Accurately identifying caller's presenting concerns and documenting per protocol
• Identifying and employing alternative approaches to communicate with callers when encountering barriers and escalating as needed
• Meeting quality assurance requirements and other key performance metrics, including punctuality and attendance

Education/Experience

To be successful in this role, you will need:

• A high school diploma or equivalent
• 2+ years of customer service experience, preferably in a healthcare call center environment
• Experience with Microsoft Office applications and data entry systems
• Experience with data entry and call documentation
• Strong verbal and written communication skills
• Bilingual in Spanish preferred

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in Microsoft Office applications and data entry systems
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong customer service skills and a commitment to providing exceptional service

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Care Professional I, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and innovation
• Access to a wide range of benefits and perks, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex values a healthy work-life balance and encourages our employees to prioritize their well-being and self-care. Our company culture is built on the principles of diversity, inclusion, and customer satisfaction, and we strive to create a workplace environment that is inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package that includes:

• Competitive pay: $15.29 - $26.20 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules
• Additional forms of incentives, including bonuses and rewards for exceptional performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and support, we encourage you to apply for this exciting opportunity. Seize this chance to make a significant impact and take the first step towards a rewarding new role. Apply To This Job Apply for this job