Experienced Customer Support Representative – Pet Care and Pharmacy Services
Join arenaflex, a leading e-commerce retail business, in providing exceptional customer support and pharmacy services to our valued clients.
About arenaflex:
arenaflex is a rapidly growing e-commerce retail business that has revolutionized the way people shop for their pets and pharmacy needs. Our company is committed to providing an exceptional customer experience, and we're looking for talented and passionate individuals to join our team. As a Customer Support Representative, you will play a vital role in ensuring that our clients receive the best possible service and support.
Why You'll Love Working Here:
At arenaflex, we prioritize our employees' well-being, health, and culture. We offer a range of benefits and perks that make us a great place to work, including:
- Competitive starting wages
- Opportunities for wage increases after 3 months of service
- A comfortable and controlled work environment
- 20% discount program for all employees on pet-related purchases
- 401(k) plan with company matching
- Group building events and company-sponsored lunch meetings
- Career development and advancement opportunities
- Protection qualification on the first day of the month
- Sponsored childcare, adult, and pet backup care through Care.com
- Discounts on various products through the LifeMart Discount platform
What You'll Do:
As a Customer Support Representative, you will be responsible for:
- Connecting directly with veterinary clinics to arrange prescription pickups, resolve client issues, and clarify order requests
- Examining and resolving issues to determine suitable solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
- Completing accurate data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
- Working with a willingness to learn and grow, as we share feedback, receive input, and work in a culture of being open to development
- Communicating with veterinary facilities via telephone (sometimes via other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record client note accounts, so being thorough is essential
- Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
What You'll Need:
To succeed in this role, you will need:
- Excellent interpersonal skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- Work with ownership, be a self-starter, and stand out to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Ability to maintain a pharmacy technician license from the Kentucky Board of Pharmacy where applicable
- Decisive reasoning abilities
- Demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to move schedule and stay at work longer than required on a case-by-case basis by the specialty unit
- Ability to maintain confidentiality and secure sensitive data
- Ability to pass background checks
Your Future Starts Here:
If you're passionate about providing exceptional customer support and pharmacy services, we encourage you to apply for this exciting role. Join our team at arenaflex and start your career journey today!
Apply Now:
Apply To This Job Apply for this job