Experienced Full Stack Customer Relations Representative – Brand Engagement Center
Join arenaflex's Dynamic Team and Revolutionize the Way We Connect with Our Customers
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? Look no further! arenaflex is seeking an experienced Full Stack Customer Relations Representative to join our Brand Engagement Center (BEC) team. As a key member of our team, you will be responsible for providing top-notch support to our customers, addressing their inquiries and concerns, and helping us build a loyal community of arenaflex enthusiasts.
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to creating cutting-edge solutions that enhance lives and delight our customers. Our mission is to build a future where everyone has the freedom to move, and we believe that nothing is impossible. We're a collaborative, respectful, and inclusive organization that values diverse perspectives and experiences. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our journey.
Key Responsibilities
As a Full Stack Customer Relations Representative, you will be responsible for:
- Directly interacting with customers via phone, email, chat, and social media to address their inquiries and concerns
- Analyzing customer concerns and resolving them in a timely and professional manner
- Taking ownership of incoming communication, investigating and resolving various questions and concerns related to our products and services
- Utilizing active listening and proactive decision-making skills to benefit our customers
- Multitasking daily, talking and typing while actively listening to customers, and utilizing multiple software applications at once
- Researching unique customer requests using online resources and identifying opportunities to improve the customer experience
- Supporting in-vehicle technology and apps, as it relates to assisting customers with setting up and troubleshooting their multimedia products, phone pairing, and navigation
- High emotional intelligence to effectively support low-effort customer experience
- Attendance and punctuality are essential for this position
- Opportunity to transition to guest interactions via letters, emails, social media, and/or chats is available based on performance on phone and business need
What You Bring
To succeed in this role, you will need:
- High School Diploma or equivalent
- Customer service experience in a fast-paced customer-facing or phone environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Added bonus if you have a Bachelor's degree or higher
- Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
- Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
- Familiarity with social media
- Thrive in a fast-paced, dynamic environment
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
What We Bring
At arenaflex, we're committed to providing a work environment built on teamwork, flexibility, and respect. Our benefits and career development opportunities include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Vehicle purchase & lease programs
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from arenaflex regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at arenaflex
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Career Possibilities
arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths – to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.
How to Apply
If you believe you have what it takes to join our dynamic team and revolutionize the way we connect with our customers, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job