Experienced Branch Customer Service & Sales Representative – Greensboro, NC

Join the arenaflex team and embark on a rewarding career journey as an Experienced Branch Customer Service & Sales Representative in Greensboro, NC. This is a fantastic opportunity to grow your skills, build a long-term career, and make a meaningful impact on the lives of arenaflex members.

About arenaflex

arenaflex is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. As a member of the arenaflex team, you'll be part of a dynamic organization that values innovation, customer satisfaction, and employee growth. With a rich history spanning over 100 years, arenaflex has established itself as a trusted brand, and we're committed to continuing this legacy by investing in advanced technology, pursuing innovative products, and hiring a highly skilled workforce.

A Day in the Life of a Branch Customer Service Representative

As an Experienced Branch Customer Service & Sales Representative, you'll be the face of our branch, greeting customers, and providing peace of mind by servicing their needs. Your primary responsibilities will include:

• Providing sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products
• Generating leads, updating members on travel and insurance specials, and providing travel information
• Responding to customer inquiries and referring to senior staff or agents when necessary
• Providing cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets, and travel money products
• Receiving and resolving member/customer complaints and seeking assistance from management when necessary
• Providing administrative support to the travel and/or insurance sales staff during peak periods
• Conducting outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Why Choose a Career with arenaflex?

* Competitive hourly wage of $13.67-$21.26 with additional incentives and an annual bonus potential based on performance

• Excellent and comprehensive benefits packages, including:

+ Medical, dental, and vision benefits + 401k Match + Paid parental leave and adoption assistance + Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays + Paid volunteer day annually + Tuition assistance program, professional certification reimbursement program, and other professional development opportunities + AAA Membership + Discounts, perks, and rewards

• Opportunities to build a career path and grow within the organization
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A commitment to providing a safe workplace and promoting regular and reliable attendance

Required Qualifications

* High School Diploma or equivalent

• Working in a customer-focused environment
• Providing customer-focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person), and maintenance of workstation and office facility
• Work under pressure in a high-volume, fast-paced customer service environment
• Work irregular hours, including holidays and weekends (may include community events)

Work Environment

This is an in-office position, and employees will service arenaflex members in-person and be based on-site in an arenaflex branch facility.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to submit your application today. Join the arenaflex team and embark on a rewarding career journey that will challenge you, grow you, and reward you. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. arenaflex is committed to providing a safe workplace and every applicant offered employment will be required to consent to a background and drug screen based on the requirements of the position. Apply for this job