Experienced Azure Customer Engineer – Cloud Services Deployment and Support

Thrive in a culture of innovation and teamwork at arenaflex, a leader in the tech industry. We're hiring an Experienced Azure Customer Engineer to join our team of passionate professionals who are dedicated to delivering exceptional customer experiences. This fully remote opportunity offers a modern work style, a competitive salary, and a chance to make a significant impact in the cloud services industry.

About arenaflex

arenaflex is a global technology company that empowers every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our culture is built on the values of respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive at work and beyond.

The Role

As an Experienced Azure Customer Engineer, you will be part of a global support delivery team, responsible for supporting Azure customers across various modalities. You will have the opportunity to go technically deep across Azure services, actively seeking solutions to customer needs and communicating trends to leadership. Your primary goal will be to turn Azure customers into fans by improving support efficiency through finding opportunities to optimize existing processes and tools.

Key Responsibilities

* Support Azure customers through various modalities, as part of a global support delivery team

• Go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership
• Improve support efficiency by finding opportunities to optimize existing processes and tools
• Build close working relationships with teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
• Build and update Azure product documentation to help customers deliver solutions on Azure
• Work closely with feature Engineering teams to report bugs, expedite bug fixes, and bubble up feature requests
• Embody arenaflex's Culture & Values

Qualifications

Required Qualifications

* 1+ year(s) of software industry experience related to technology

• OR equivalent experience

Preferred Qualifications

* Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology

• OR equivalent experience
• 1+ year(s) customer-facing experience
• Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)
• Certification in Microsoft and/or competing Cloud Technologies
• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains:

+ Azure Core Platform: Compute, Storage, Networking + Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc. + Identity and Authentication: SSO/Federation, AD/Azure AD, etc.

Skills and Competencies

* Strong problem-solving skills with a customer-centric approach

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and technical skills, with a focus on cloud services
• Experience with Azure services, including Azure Core Platform, Website Apps, and Identity and Authentication
• Familiarity with automation languages, such as PowerShell, Python, and C#
• Certification in Microsoft and/or competing Cloud Technologies

Career Growth Opportunities and Learning Benefits

arenaflex is committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We offer a range of career growth opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Mentorship and coaching to support your career growth
• Opportunities to work on high-impact projects and contribute to arenaflex's success
• Collaborative and dynamic work environment with a diverse team of professionals

Work Environment and Company Culture

arenaflex is a global technology company that values innovation, teamwork, and customer satisfaction. Our culture is built on the values of respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive at work and beyond. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program and employee stock purchase plan
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment with a diverse team of professionals

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits and perks, including:

• Competitive salary range: $81,900 - $160,200 per year (USD)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program and employee stock purchase plan
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment with a diverse team of professionals

How to Apply

If you are a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team, we encourage you to apply for this exciting opportunity. Please submit your application by June 25, 2024. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply for this job