Experienced Customer Support Agent – Remote Work Opportunity with arenaflex

Join arenaflex, a leading organization in the healthcare industry, as a Customer Support Agent and embark on a rewarding career journey. As a fully remote opportunity, this role offers the flexibility to work from the comfort of your own home while making a meaningful impact in the lives of blood donors and patients in need.

About arenaflex

arenaflex is a dynamic organization that is dedicated to providing innovative solutions in the healthcare industry. With a strong commitment to excellence, arenaflex strives to make a positive difference in the lives of individuals and communities. As a Customer Support Agent, you will be part of a talented team that is passionate about delivering exceptional customer service and support.

Job Summary

We are seeking an experienced Customer Support Agent to join our team on a temporary to permanent basis. As a Customer Support Agent, you will be responsible for performing a variety of tele-recruiting functions to support the defined goals of the Division. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of the defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house + Training Hours: Monday 7:45 am - 4:30 pm, Tuesday - Friday 10:00 am to 6:30 pm

• Week 2 - 3: Nesting/OJT (remote learning) at home

+ Monday - Friday 10:00 am to 6:30 pm

• Week 3: Friday production

+ Resume Sunday - Thursday schedule

Actual Work Schedule

* Full-time: Sunday 11:30 am - 8:00 pm and Monday - Thursday 12:00 pm - 8:30 pm

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic and innovative organization
• Flexible remote work arrangement
• Collaborative and supportive team environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information

For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job