Experienced Customer Service Specialist - Remote/Hybrid Opportunity at arenaflex

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Job Title:

Experienced Customer Service Specialist - Remote/Hybrid Opportunity

Job Summary:

We're seeking an experienced Customer Service Specialist to join our team at arenaflex. As a Customer Service Specialist, you will be responsible for building customer relationships by responding to a high volume of INBOUND phone calls. You will work with customers and Sales team members daily in a team-based environment, using a computer and multiple computer programs to resolve customers' challenges. If you're reliable, willing to learn, and passionate about delivering exceptional customer service, we want you to join our team!

Key Responsibilities:

* Build customer relationships by responding to a high volume of INBOUND phone calls

• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs to resolve customers' challenges
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Participate in ongoing training and development to stay up-to-date on products and services
• Meet or exceed performance metrics and targets

Essential Qualifications:

* High School diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Preferred Qualifications:

* Previous experience in a call center or customer-facing role

• Knowledge of customer relationship management (CRM) software
• Experience with inventory management and order fulfillment
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a team-based environment and collaborate with internal teams
• Strong problem-solving and analytical skills
• Proficiency in operating and navigating multiple PC-based programs at once
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits:

* Ongoing training and development to stay up-to-date on products and services

• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading training and development programs

Work Environment and Company Culture:

* arenaflex is committed to creating a welcoming and inclusive workplace culture

• We offer a flexible and hybrid work environment, with options for remote work and flexible scheduling
• Our team is passionate about delivering exceptional customer service and working together to achieve our goals
• We prioritize work-life balance and offer a range of benefits and perks to support our employees' well-being

Compensation, Perks, and Benefits:

* Competitive hourly rate: $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team at arenaflex and start your career as a Customer Service Specialist today! Apply To This Job

Equal Employment Opportunity:

arenaflex is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Apply for this job