Experienced Customer Service Agent - Remote/Hybrid Opportunity at arenaflex
Job Title: Experienced Customer Service Agent - Remote/Hybrid Opportunity at arenaflex
Job Description:
About arenaflex
arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.Job Summary
We're seeking an experienced Customer Service Agent to join our team in a remote/hybrid role. As a Customer Service Agent, you will be responsible for building customer relationships by responding to a high volume of inbound phone calls. You will work with customers and sales team members daily in a team-based environment, using a computer and multiple computer programs with periods of sitting up to 8 hours per day. You will resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management.Responsibilities
- Build customer relationships by responding to a high volume of inbound phone calls.
- Work with customers and sales team members daily in a team-based environment.
- Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
- Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management.
- Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.
Requirements
- High School diploma or equivalent.
- At least 1 year of customer service experience.
- Ability to commute to our facility from your home.
- A secure workspace at home dedicated to job activity.
- Proficiency in operating and navigating multiple PC-based programs at once.
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.
Preferred Qualifications
- Previous experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of Microsoft Office.
Benefits
At arenaflex, we offer a comprehensive benefits package to our employees, including:- Medical, dental, vision, and life insurance coverage.
- 6 free sessions each year with a licensed therapist to support emotional wellbeing.
- Paid time off (PTO) and 6 company holidays per year.
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
- Employee discounts and more!
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. We offer opportunities for career advancement, training, and professional development to help you achieve your career goals.Work Environment and Company Culture
Our remote/hybrid work environment offers flexibility and work-life balance. You will have the opportunity to work from home and choose your own schedule, while also having the option to work from our office. Our company culture is welcoming and inclusive, with a focus on teamwork, collaboration, and innovation.Compensation and Perks
We offer a competitive salary and benefits package, including:- Starting salary: $15.80 per hour.
- Three automatic raises in 12 months, bringing your pay to $17.00 per hour.
- Opportunity to earn additional flexibility to work from home up to 5 days a week.
- Eligibility to participate in a bidding process for alternate work shifts.