Sr. People Experience Manager, Venues

WHAT WE’RE SEEKING Are you the kind of HR leader who thrives in a fast-paced, people-first environment where no two days look the same? Do you know how to build trust with venue leaders, navigate complex associate relations situations, and translate people’s strategy into something that works for the venues? Are you energized by being close to the business and developing a team of HR Business Partners who do the same? We're looking for a Sr. Manager; People Experience who is as comfortable walking a venue floor as they are coaching a General Manager through a tough talent conversation. Someone who leads a team of field-facing HR partners, connects venue operations to people’s strategy, and builds the kind of HR presence that venue leaders rely on. This role is not about sitting behind a desk. It's about being a partner to our venues, understanding the business, and making sure our people are set up to succeed. If you're ready to lead a team, own a field HR model, and drive people outcomes where the guest experience is made every day this is where you do it. THE ROLE The Sr. Manager, People Experience leads a team of HR Business Partners who support Topgolf venue operations across assigned markets. This role serves as the strategic people partner to field and venue leadership, driving talent cycle execution, team members experience, and HR partnership across high-volume, high-energy venue environments. From regional leaders to frontline team members, this role ensures our venues have the HR support they need to grow, perform, and retain great people. WHAT YOU WILL DO Lead and Develop the Field HR Team

• Provide guidance and direction to a team of venue-facing HR Business Partners across assigned markets
• Manage performance through consistent coaching, feedback, and accountability to ensure role expectations and service standards are met
• Create an environment where each team member's strengths are leveraged and their development is prioritized
• Build a high-performing field HR team that is visible, trusted, and deeply embedded in the venues they support

Partner Strategically with Venue and Field Leadership

• Partner with general managers and regional leaders to identify and address people opportunities tied to venue performance
• Influence leadership decision-making across headcount planning, talent acquisition, performance management, development, engagement, and compensation
• Drive and execute career and leadership development efforts that build bench strength at the venue and market level
• Serve as a trusted advisor who helps venue leaders make better decisions faster

Collaboration Across HR People Experience Team

• Identify venue-level trends and business needs that should influence HR program design, rollout timing, and prioritization
• Consult with subject matter experts including associate relations, compliance, compensation, talent acquisition, OD, and training to address challenges impacting venue performance
• Bridge the gap between field realities and Home Office HR initiatives, ensuring what gets delivered is relevant and practical for venue teams

Champion Team Member Experience and Venue Culture

• Partner with venue leadership to ensure onboarding and cultural assimilation experiences are positive, consistent, and set team members up for success
• Serve as an accessible, unbiased resource for Associates to raise concerns, and surface those concerns appropriately with venue and regional leadership
• Model and reinforce Topgolf's culture and values in every venue interaction, helping build environments where team members want to stay and grow

Deliver Training and Development in the Field

• Partner with centers of excellence to deliver training across leadership development, compliance, culture, and engagement to venue populations
• Serve as the on-the-ground point of contact for training content, addressing questions and supporting skill application at the venue level
• Identify capability gaps in venue leadership and connect teams to the right development resources to close them

CORE COMPETENCIES FOR SUCCESS Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the field HR team to deliver meaningful outcomes for venues, not just complete administrative tasks
• Drives a track record of success through talent cycle execution, venue partnership, and team performance
• Fosters a sense of urgency and accountability for supporting venue priorities across assigned markets
• Leads the team to persist and deliver quality HR support even during high-volume periods or periods of operational change

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Develops venue-facing HR Business Partners into trusted, high-performing field partners through regular coaching and development
• Communicates clear goals, roles, and expectations to a geographically distributed team
• Ensures the team has the right skills and creates space for individual strengths to show up in the venues they support
• Rewards team contributions and build a culture of accountability, collaboration, and continuous improvement

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Adjusts communication style and content to the audience from hourly Associates to General Managers to senior field leadership
• Break down communication barriers between venue teams, the People Team, and HR centers of excellence
• Encourages candid dialogue across the team and with the venue leaders and team members they support
• Practices active listening to understand what leaders and Associates on the floor need before offering solutions

Decision Quality | Making good and timely decisions that keep the organization moving forward.

• Synthesizes venue context, people data, and HR expertise to guide field leaders toward sound people decisions
• Is willing to make and stand behind tough recommendations, even in high-pressure or emotionally charged venue situations
• Holds others accountable for making decisions consistent with policy, values, and sound reasoning
• Knows when to act independently, when to escalate, and when to bring in the right subject matter expert

QUALIFICATIONS

• Bachelor’s degree in human resources, Business Administration, or a related field required
• SHRM-SCP, SPHR, or equivalent certification preferred
• 7+ years of progressive HR experience within a fast-paced organization, preferably in hospitality, entertainment, or retail operations
• 5+ years of HR Business Partner experience supporting field or venue-based operations
• 5+ years of people leadership experience with direct reports
• Strong understanding of employment law, associate relations, and HR compliance in multi-state environments
• Proficient knowledge of adult development, learning, and performance improvement principles
• Demonstrated ability to build credibility and influence with field and venue leaders at all levels
• Proficiency in Microsoft Office: Excel, Outlook, PowerPoint, and Word

Sounds like a fit? We can’t wait to meet you! BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. Apply tot his job Apply To this Job