Experienced Virtual Customer Representative - arenaflex Phoenix Valley
Join arenaflex, a leading provider of innovative solutions, in a dynamic role that combines customer service expertise with the flexibility of remote work. As an Experienced Virtual Customer Representative, you will be the face of arenaflex, delivering exceptional service to our customers while working from the comfort of your own home.
About arenaflex
arenaflex is a forward-thinking organization that values innovation, customer satisfaction, and employee freedom. With a strong commitment to providing top-notch service, we strive to make a positive impact on our customers' lives. Our team is passionate about creating a work environment that fosters growth, collaboration, and fun. If you're looking for a role that offers flexibility, autonomy, and opportunities for career advancement, join us at arenaflex.
What You Will Do
As an Experienced Virtual Customer Representative, you will be responsible for providing exceptional customer service to our clients across the USA. Your primary duties will include:
- Customer Champion: You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers across the USA.
- Technology Troubleshooter: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone, and you will be the one to guide them through the process.
- Highly Organized and Motivated: This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace.
- Team Player: We win, we celebrate, we laugh, we appreciate, and respect each other as professionals and teammates. This is part of the secret sauce of arenaflex. This means we work collaboratively and appreciate each other's differences, strengths, and talents.
What is in it for YOU
* Flexibility in Schedule: We offer full-time, part-time, and split-shift options, allowing you to choose a schedule that suits your needs.
- Competitive Wage and Savings: ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
- Career Growth: You are in charge of your career at arenaflex and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics.
- Paid Training: Full-time, 5-week training that is 100% paid!
- Dynamite Benefits: Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)
What Skills You Need (Don't Worry, We Train the Rest)
* Right Attitude: Come prepared with an attitude focused on learning and creating great experiences for our customers.
- Experience: A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.
- Office Computer Skills: You will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
- Work from Home Requirements:
+ Internet Connection: You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. + Distraction-Free Workplace: You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. + Location: While you work from home, you must be within 50 miles of an arenaflex facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.
About arenaflex
arenaflex is a leading provider of innovative solutions, committed to delivering exceptional service to our customers. With a strong focus on customer satisfaction, we strive to make a positive impact on our customers' lives. Our team is passionate about creating a work environment that fosters growth, collaboration, and fun.
Pre-employment background check and drug screen is required.
Join arenaflex Today!
If you're looking for a role that offers flexibility, autonomy, and opportunities for career advancement, join us at arenaflex. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job