Senior Manager, D&A Product Manager - Customer Adoption at arenaflex

Are you a seasoned professional with a passion for data and analytics, looking to accelerate your career in a dynamic and innovative environment? Do you have a strong background in product management, with a keen eye for detail and a talent for driving business growth? If so, we invite you to join our team at arenaflex as a Senior Manager, D&A Product Manager - Customer Adoption.

About arenaflex

arenaflex is a leading provider of customer relationship management (CRM) solutions, empowering businesses to connect with their customers in a whole new way. Our mission is to inspire the future of business with AI, Data, and CRM, and we're committed to creating a workforce that reflects society through inclusive programs and initiatives. As a Senior Manager, D&A Product Manager - Customer Adoption, you'll be part of our Customer Intelligence team in the Data and Analytics organization, working closely with cross-functional teams to build innovative data products and drive business success.

Job Summary

We're seeking an experienced Senior Manager, D&A Product Manager - Customer Adoption to join our team in Remote. As a key member of our Customer Intelligence team, you'll be responsible for managing collaborator relationships, prioritizing requests, and delivering high-quality products that meet business needs. You'll work closely with our Data Engineering team to design and complete product strategies, and partner with business teams to document and evaluate required data and information. Your expertise in data engineering, data analysis, product analytics, or an equivalent role will be invaluable in driving business growth and improving customer success.

Responsibilities

As a Senior Manager, D&A Product Manager - Customer Adoption, your key responsibilities will include:

• Managing collaborator relationships and prioritizing requests to ensure timely product delivery
• Supporting the hygiene around performance reviews, critical metrics, and quarterly planning
• Developing technical roadmaps and prototypes, trying out new technologies, and collaborating with a global set of team members
• Understanding the breadth and depth of arenaflex product capabilities and how it is captured by the metadata around customers' use of these products
• Partnering with Salesforce product specialists to document and evaluate required data and information
• Capturing technical requirements for data capture and collaborating with data engineers and data scientists in how this data is used within the internal solutions that the team develops
• Acting as the liaison between the product teams, the data teams, the internal development team, and business collaborators
• Wearing a business hat and delivering solutions that fit business needs while simultaneously working across the engineering, data science, and data services teams to build for scale
• Mentoring and collaborating with other team members to grow arenaflex's internal domain and data knowledge
• Establishing processes to test and validate data and ensure high data integrity and quality
• Leading requirements gathering sessions and maintaining business and technical requirements documents for analytics projects
• Examining and analyzing how this work affects how arenaflex enables their internal stakeholders to drive and scale customer success
• Locating and defining new process improvement opportunities

Requirements

To be successful in this role, you'll need:

• 8+ years of experience in a combination of data engineering, data analysis, product analytics, or an equivalent role
• A Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field
• A deep understanding of Agile methodologies, with at least 3 years of experience in implementing, instructing, and modifying as appropriate for the team and organization
• Expertise in SQL, and other distributed data tools (Snowflake, Spark, Hive, Pig, MapReduce)
• Experience with Splunk, Python/R, and other BI tools is a plus
• Ability to translate from data to relevant business insights
• Experience working with BI/Visualization tools like Tableau, Qlik, Domo, Einstein Analytics, etc
• Strong analytical and problem-solving skills
• Excellent communication skills, both written and verbal, with the ability to work with both executives and technologists
• Eagerness to learn new technologies, experiment with products, and contribute cross-functionally
• Strong customer advocacy skills and experience, with the ability to work in difficult customer situations
• Sophisticated arenaflex product knowledge/Certification is a big plus
• Experience with master data management, data integration, data governance, data analysis, or data quality to support cross-functional business teams

What We Offer

As a Senior Manager, D&A Product Manager - Customer Adoption at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and innovative work environment
• Collaborative and supportive team culture
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Opportunities to work on high-impact projects and contribute to business growth
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced professional with a passion for data and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Apply for this job