Experienced Self-Pay/Customer Service Representative – Remote Opportunity at arenaflex

Are you a motivated and patient-centric individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Self-Pay/Customer Service Representative, where you'll play a critical role in driving success and delivering a world-class patient experience.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals and organizations to deliver exceptional patient care, while also driving financial performance and growth. With a strong commitment to patient-centricity, empathy, and excellence, we're dedicated to building a team of talented individuals who share our values and are passionate about making a difference.

Job Summary

As an Experienced Self-Pay/Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to patients, guarantors, and other stakeholders, while also driving financial performance and growth for our clients. This role requires a strong skillset in patient-centric customer service, empathy, multi-system toggling, and documentation, as well as proficiency in Microsoft Office products and HIPAA regulations.

Key Responsibilities

* Fields inbound patient calls, responding to inquiries and resolving issues in a professional, patient-centric manner

• Fields insurance carrier, attorney, and non-self pay related inbound calls, providing accurate and timely information to patients and guarantors
• Manages assigned inventory through the proper and timely cycling of dispositional segments within arenaflex or the client's software solution(s)
• Consistently meets total touches per day target (for both patients and guarantors) as determined by the assigned segment of A/R and other client nuances and considerations
• Accurately sets up payment plans with patients per client guidelines
• Secures payments and partial payments with patients per client guidelines
• Performs account research and resolution on self-pay, FAP, and insurance topics in a timely and results-oriented fashion
• Consistently documents all patient encounters in the hospital's source system and/or arenaflex's workflow solution
• Performs initial assessments for Financial Assistant Program(s) per client guidelines

Essential Qualifications

* High school diploma or equivalent required

• 1 year of experience in a customer service or collections role, with a strong focus on patient-centricity and empathy
• Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel
• HIPAA and related privacy and security acts and regulations
• Excellent communication skills and ability to connect with patients, leaders, and staff
• Team player with a passion for healthcare

Preferred Qualifications

* 2 years of experience in a call center or customer service role

• 2 years of experience in collections or healthcare billing
• Experience working with 501(r) guidelines

What We Offer

* Competitive salary, commensurate with experience

• Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance
• Opportunity to work from home in a remote role
• Collaborative and dynamic work environment with a team of talented professionals
• Career growth opportunities and learning benefits to support your professional development

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of empathy, respect, and open communication, where every individual has the opportunity to grow and thrive. Our team is passionate about delivering exceptional patient care and driving financial performance, and we're excited to welcome like-minded individuals to join our team.

How to Apply

If you're a motivated and patient-centric individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and welcome you to the arenaflex team! Apply To This Job Apply for this job