Experienced Customer Service Agent - Remote/Hybrid Opportunity at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career in customer service!

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Agent to join our team in a remote/hybrid arrangement. As a Customer Service Agent at arenaflex, you will be the face of our company, building strong relationships with customers, resolving issues, and providing top-notch support.

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Responsibilities

As a Customer Service Agent at arenaflex, you will:

• Build customer relationships by responding to a high volume of INBOUND phone calls
• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

Requirements

To be successful in this role, you will need:

• High School diploma or equivalent
• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Benefits

As a Customer Service Agent at arenaflex, you will enjoy:

• A competitive salary with opportunities for growth and advancement
• A flexible, hybrid remote arrangement with the option to work from home up to 5 days a week
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

Work Environment and Culture

arenaflex is committed to creating a welcoming and inclusive workplace where everyone feels valued and supported. We believe in recognizing and celebrating individual differences and promoting a culture of diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and working together to achieve our purpose.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex! Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Apply for this job